10 Ads that just might make you Cry

imagesIn a world of big data, we tend to forget that Advertising is half art, and half science.  While I respect analytics, I also admire instincts.  As Brand Leaders, we are after growth and profit for our brands.  Yes, advertising should persuade, sell or create an idea in the consumers mind.   But for the most Beloved Brands, it also should connect and create a bond with consumers.  Because that bond gives the brand power, not just with the very consumers it connects with, but the retailers, suppliers or against the competitors.  And from that power, it can drive stronger share, command a price premium or enter new categories, all leading to higher growth and profits.  Here are some ads that create a nice bond with their consumers, and each of them tightly connected to what the brand does for the consumer.

 
Budweiser “Trainer”

The most popular Super Bowl ad this year was the “Puppy” spot, but if you ask me, it pales in comparison to this spot.  Nicely told story.

Sick Kids Hospital

One of the best hospitals for children in the world, Sick Kids does a good job in using “quiet” as an attention grabber.  I was busy in another room when I first heard this song and it made me go into our TV room to see what the ad was.  Sometimes we re-do songs to make them sound exactly the same, but sometimes it can be even more powerful to re-do them in a unique way. 

John Lewis “Christmas 2011”

Every Christmas, British retailer John Lewis has been releasing campaigns around Christmas.  To me, this one is the best, especially the ending. John Lewis is an employee-owned retailer, with a very unique culture that delivers on the brand.  To read more on John Lewis, follow this link:  John Lewis story

Google Super Bowl 2010 “Parisian”

If you’re a sucker for a good romantic comedy, this should work on you.The irony of Google, is they have done some of the best Ads this century–most notably the Google Parisian spot, which they aired during the Super Bowl a few years ago.  That spot was deeply engaging, showing how much we rely on Google in our lives.   I love this spot.  There’s quite a few good google ads out there.  If you want to see more….ummm….just google them.

Thai Insurance “Deaf Dad”

A very beautifully told story about a teenage daughter who maybe struggles to understand what her dad offers and doesn’t offer.  While overly dramatic, it brings a nice sweet twist in the end.

Canadian Tire “Bike Ad”

We can all remember our first bike and how special it is. In Canada, Canadian Tire was that store, prior to Wal-Mart entering the market.  Sadly, Canadian Tire can no longer deliver on this promise, because it now resembles Wal-Mart–no longer where you go for your first bike, but rather a place to buy Tide when it’s on sale.

Budweiser 9/11 Tribute (2002)

Even after all these years, this one might bring a tear to your eye. Only a few months after the tragedy of 9/11, as it pre-occupied our minds, this ad takes the American icons of Budweiser and the Clydesdales marching through the streets of America and gives a nice salute to NYC.

 
Bell “Dieppe”

 

It’s a bit dated now, but back in the mid 90s we were still excited we could call from anywhere.  I’ve been to that beach in Dieppe and it does command such intense feelings.  While this is just an ad, I do wish that utilities would try harder to connect with consumers at every stage of the consumer’s buying journey.  We see many tributes to the soldiers, but this one unique thanks one who served long ago.  

Pfizer

A beautiful little spot that leads you to think the ad is about a juvenile delinquent, when really it’s a good kid doing something nice for his sister. 

Google India “Happy Birthday”

Here is a new Google ad where there is no English at all and yet the story is easy to follow.  If you want, you can turn on the Closed Captioning by hitting the tiny CC button at the bottom right of the video.  I watched it without understanding one word that was spoken and I was able to follow along.  And i cried.

Hopefully a few of these spots made you cry.  And if you need cheering up now, here’s 5 ads that might give you a bit of a chuckle.  5 Ads that will make you burst out laughing

Slide1

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help coach you on Advertising or ask how we can help train you to be a better brand leader.
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New holiday ad from Apple will bring a sweet tear to your eye

applelogoThere have been some great Christmas ads over the years and this latest from Apple is a very nice spot.  I love this ad.  Not just for the emotion it conveys but for the use of the brand as the hero in the ad.  The iPhone does create a little bit of magic.  Last year, I created my own photo book using the Apple’s on-line service.  It turned all the photos I take into a beautiful album.  If you are looking for a Christmas gift for a loved one, I would recommend you give it a shot.  It’s very easy. If I can do it, so can you .  Here’s the link:  Printing a Photo Book

In this 90 second TV ad, it shows a typical teenager hanging onto this iPhone constantly, and then from there, the magic happens.  

Enjoy.

If you like this story…

Last month I posted a Google Ad that makes everyone cry. It’s from India and does such a good job incorporating Google as an enabler.  Click here: New Google Ad Will Make You Cry

John Lewis to me is the King of all Christmas Ads.  Here’s story I did last month on the 2013 ad, but showing all the Christmas Ads that they’ve done.  My favourite of the ads is the 2011 version.  Click here:  New John Lewis Christmas Ad

You might also enjoy reading about brands that are using consumer insight as the basis of their advertising.  So many Brand Leaders think your job is to represent the brand to the consumer.  What if you were to represent the consumer to the brand?   Would your work look different?  Click on this story to read more:   5 Great Ads Based on a Unique Consumer Insight

And if you want to know how to write a better creative brief, here’s a simple step by step process to help you.  Click on this story to read more:  How to write an Effective Creative Brief

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you on Advertising that will help you to be a better brand leader.

Captivating Ad about Working Women rivals Dove’s “Real Beauty”

pantene.jpg.CROP.promo-mediumlargeA new ad from the Pantene in the Philippines is making its way around social media, with a message that compliments and even rivals the powerful messages of Dove’s “Real Beauty”.  The ad takes on the stereotyping labels that women face in the work place.

I’ve been a huge fan of the Dove campaign, about “real beauty” because they have created a huge idea that is worth loving.  doveThe creativity of the work breaks through the clutter with insights that make women stop and say “that is exactly how I feel”.  I’m always trying to push Brand Leaders to go more emotional and push for a big huge idea their brand can stand behind.  It’s always too easy for the Brand Leader to stay 100% logical, to put in claims and side-by-side demos and playing it safe.  But in the words of Marianne Williamson:  “Your playing small does not serve the world.”

This new Pantene spot has entered into the same space, but more focused on the work place and the image women need to fight.  It’s less about “inner” beauty and more about the “outer” stereotypes.

As a husband to a very successful career woman, I love this.  And as the father of a 15 year-old daughter, this has hope that women continue to break through against the stereotypes put on them.  

“Be Strong and Shine”

If you like this story…

You might also enjoy reading about brands that are using consumer insight as the basis of their advertising.  So many Brand Leaders think your job is to represent the brand to the consumer.  What if you were to represent the consumer to the brand?   Would your work look different?  Click on this story to read more:   5 Great Ads Based on a Unique Consumer Insight

And if you want to know how to write a better creative brief, here’s a simple step by step process to help you.  Click on this story to read more:  How to write an Effective Creative Brief

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you on Advertising that will help you to be a better brand leader.

The most Beloved Ads of 2013, with story-telling dominating the list.

Slide1As I watched all the great ads this year, I kept getting goose bumps and a few tears….not as many laughs as other years.  The biggest trend I see is the power of story telling with long ads that have the potential to be shared with friends through social media vehicles like Facebook and Twitter.  Even on this Beloved Brands blog, the google ad from India, has been viewed by 250,000 people and counting.  

I know Brand Leaders are still stuck on the 30 second ad, showing it with a frequency that drives consideration and purchase intention of your brand.  For many brands, that still is the primary method.  Let these story telling ads challenge your thinking though, and maybe inspire you to dip your toe into this area, or if the thought takes you further, jump into the deep end.  You don’t have to be Nike or Apple to tell stories.  You can see a brand like Dodge, likely considered by many as a mid-of-the-road brand and they’ve made the idea of farmers to be inspiration and a celebrated part of America.  

Here are the most Beloved Ads for 2013  

Dodge “God Made a Farmer”

Paul Henry’s voice is chilling.  The photography is brilliant.  It’s beautiful.  This is a Super Bowl ad, that doesn’t look like a Super Bowl ad.  The use of quiet is a great device to arrest your audience, especially when things are loud.  The specific call out of farmers is a focus I love, with no worry it will alienate the non-farmers.    This spot just screams “America”.  In my view, this is one of the best ads of the century so far.

Google India “Re Union”

This powerful ad has gone viral making people around the world cry, whether on a subway, at work or at your home computer.  A very simple story of a lost friendship.  Google has done an amazing job with advertising like the Parisian spot a few years ago.  The power for Google is showing how much we rely on Google for everyday things in life.

Dove “Drafting Board”

Dove’s real beauty campaign has taken the simple bar of soap and created a brand that stands up for Women.   This powerful video (more than an ad) tells the story of how women see their flaws more than others do.   It’s a great inspiring and challenging message.

Budweiser “Baby Clydesdale”

One more Super Bowl ad for you, and another very powerful yet simple story of raising a horse.   The horse running back to his trainer brings a sweet tear to your eye.

Sick Kids Hospital “You Got It”

I’m from Toronto, and while the current news is dominated by Mayor Rob Ford, I want to remind you that Toronto is also home to Sick Kids Hospital, one of the world’s best children’s hospitals in the world.   Like the Dodge ad, this ad uses a quiet arresting song to capture attention.  I was in the kitchen when this ad first came on and the song brought me to the TV.

Volvo Trucks

A very simple stunt, beautifully shot and aligned to what the brand stands for:  safety.  This captured tons of news attention and passing through social media.

John Lewis “Bear and the Hare”

Year after year, UK retailer John Lewis has created amazing Christmas ads. This  cute story will capture the imagination of children and the retailer has linked in the “Bear and the Hare” story by selling the books in store and creating an on-line tool to send Christmas cards to your friends.

K Mart “Ship My Pants”

I put this in with mixed reasons.  It’s a fantastic ad, highly creative and I know it is universally well-loved.  But it’s for the wrong retailer against a bad strategy.  I’m a bit tired of people saying “that ad will make me shop at K Mart”.  No it won’t.  Because when you get there, you’ll find a store not delivering the expected experience and bad quality pants that you won’t want shipped.  On top of that, it’s now 2013 and on-line shipping is pretty common among all retailers so there’s no real point of difference here.  If this was 1997 for L.L. Bean, maybe the ad would work.  But it’s cute and people like cute.  So enjoy.

Bud Light “Ramsay”

I’m a passionate football fan, and these ads are so insightful to the football fan.  The idea that we would put up with something we hate, like Ramsay” just to make sure we win is a great ad.   Bud Light has done quite a few of these ads to keep them fresh.  These are quiet little ads, likely won’t win any awards, might not sell that much more beer, but it’s a great tool to keep Bud Light as a part of the game.

True Move “Giving”

This ad from Thailand has gone viral around the world.  Another great story that makes people share.

Apple “Camera”

Interestingly enough, while Samsung and every other smart phone company were yelling, Apple was whispering.  This very quiet ad, might have flown under the radar, but it’s just a perfect demonstration of how we FEEL about our phone.  And how it is now such a part of our lives. 

If you think we missed one or a few of your favourites from this year, post them below.  

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you to be a better brand leader.

New Google Ad will make you cry, without understanding a word that is said

I remember this old P&G advertising guy who always said “you know you have a good spot if you can turn the sound off and still get the ad”.  Try that one time and see if it works because it’s very hard.  

Here is a new Google ad where there is no English at all and yet the story is easy to follow.  If you want, you can turn on the Closed Captioning by hitting the tiny CC button at the bottom right of the video.  I watched it without understanding one word that was spoken and I was able to follow along.  And i cried. 

The ad is beautifully shot, and feels more like a mini-movie than a TV ad.  Well, it is 3 minutes and 32 seconds.  They stay authentic to the culture, with great visuals, music and language.  The story is simple–about two friends who have not seen other since their childhoods. 

The ad shows how much we rely on Google for looking up, finding, tracking  or just checking any little thing that makes our lives just a little bit easier.  Slide1It captures our attention, getting millions of likes already as it’s being passed around social media networks like Facebook and Twitter.  it involves the brand throughout without too much branding.  The tears generated at the end makes you want to pass it on, so they can experience what you just did.  Well done.  

The irony of Google, is they have done some of the best Ads this century–most notably the Google Parisian spot, which they aired during the Super Bowl a few years ago.  That spot was deeply engaging, showing how much we rely on Google in our lives.  I love this spot. 

If you like this story…

You might also enjoy reading about brands that are using consumer insight as the basis of their advertising.  So many Brand Leaders think your job is to represent the brand to the consumer.  What if you were to represent the consumer to the brand?   Would your work look different?  Click on this story to read more:   5 Great Ads Based on a Unique Consumer Insight

And if you want to know how to write a better creative brief, here’s a simple step by step process to help you.  Click on this story to read more:  How to write an Effective Creative Brief

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you on Advertising that will help you to be a better brand leader.

New John Lewis Christmas Ad (2013), from the company that does the Best Christmas ads

John Lewis, Christmas 2013

They use beautiful music, a movie-like storyline that demonstrates the beauty of gift giving, stretched out over 90 seconds.    No words are needed to tell the story.  They are not loaded with so much branding that they would turn you off before inviting you in.  The John Lewis ads take you on a journey with a slight twist at the end as they tug at the heart and bring a reminder of what the season is all about:  the gift of Giving. 

Here is the one for 2013, that is a whopping 2 minutes and 10 seconds that was launched on-line before TV.  It’s already enjoyed tons of free media in the UK.  Here it is:

This year’s ad has 3 million YouTube hits already after the first two days (still early Nov) and you can likely expect it to reach 25 million by Christmas.  John Lewis has taken the ad on-line selling the book “The Bear and the Hare” or get a chance to design a Christmas card that can be shared with friends.

johnlewis xmas card

The John Lewis Christmas Series

John Lewis has been doing these Christmas ads for years now.  People, including myself, are now starting to look for them.  I know when you run a long running campaign, it takes a lot of creativity to keep it going.  It has a nice song and a twist at the end.  My only complaint is that they are moving away from what first gave me goose bumps. 

For me best one was 2011, about the boy who couldn’t wait for Christmas

This is also a great one from 2010

And you can see the one from 2009.

Last year’s 2012 John Lewis Christmas ad was a bit different.  A bit too dark for me, a bit disconnected from the John Lewis brand or the campaign.  While a nice story, I think it’s a miss.  

Have your Say

My fav is 2011, but all are great and well loved.  Now is your chance to vote for which of the John Lewis ads is your favorite.  

 

I can’t wait for next year’s ad
If you like this story…

A new Ad from Apple will likely bring a tear to your eye.  In this spot, a teen appears to be constantly hanging onto to his iPhone and from there, the magic happens.  New Apple Holiday Ad will bring a tear to your eye

You might also enjoy reading about brands that are using consumer insight as the basis of their advertising.  So many Brand Leaders think your job is to represent the brand to the consumer.  What if you were to represent the consumer to the brand?   Would your work look different?  Click on this story to read more:   5 Great Ads Based on a Unique Consumer Insight

And if you want to know how to write a better creative brief, here’s a simple step by step process to help you.  Click on this story to read more:  How to write an Effective Creative Brief

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

 

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you on Advertising that will help you to be a better brand leader.

How good do your Brand Plans look for next year?

BBI Learning LogoAs many of you hit Q4 and pushing as hard as you can to drive sales as hard as you can to make the year or at least make your latest estimate,  it might be time to wonder how good your plans are for next year.  

A well-written Brand Plan helps to align an organization around the direction, the choices and the tactics that need implementing for a brand to achieve their goals. The Brand Plan unites functions such as marketing, sales, product development outlining what each group needs to do for the brand to be successful, while setting goals that operations and finance need to support. The Brand Plan gains approval from senior management around spending options, strategic choices and sets forth the tactics that will be implemented. It holds senior management accountable to the plan. The Brand Plan helps frame the execution for internal stakeholders and for the various agencies who will implement programs within the plan. Execution is an expression of the strategy, and the plan must hold agencies accountable to delivering work that is on strategy. And lastly, the Brand Plan helps the Brand Manager who wrote it, stay focused to deliver what they said they would. It helps them to refer back to the strategy and the intention to ensure the Brand Manager “stays on strategy” the entire year.

The questions you should be asking when you look at your plan: 

Are you trying to do too much?  

The biggest flaw of most plans is they try to do everything, which just spreads your limited resources–both financial and people resources–across too many projects.  You end up doing OK in everything, yet never great at anything.   So you never really see a return on that investment.  If you went to Vegas and put a chip on every number, you’d walk away broke.  With your plan, you have to make the choices on those activities that will drive the biggest return on your limited resources.    My rule of thumb for a one year plan is to have a maximum of 3 strategies with 3 tactics per strategy, which means you’ve got only 9 key projects you need to do next year to be successful.  Contrary to that, if you had 5 strategies and 5 tactics per,  you’d now have 25 projects that just deplete your resources and exhaust your team’s efforts.  One of the biggest flaws in a plan is trying to drive both penetration for new customers and getting current customers to use more.  Of course you want that, but getting that in the same brand plan will never happen.  

How aligned is your plan?

Too many times, plans are a disjointed collection of small projects that don’t really add up to a strategy.   The vision helps guide where you want your brand to be in the next 5-10 years.  You should brainstorm things that are getting in the way of that vision, which helps align you around the top key issues your business is facing.  Your strategies should directly line up to these key issues and then have tactics line up to your strategies.  There should be a flow to a well-written plan so that everything sings to the same song-sheet.   Every part of that plan that is not aligned to that flow, should stand out as a sore thumb.  The importance of good flow to a plan is more pronounced when you realize the entire organization has to align behind the plan, not just the marketing team, but every functional area–especially sales, product development, executional agencies and every employee working on that plan.  

How Deep was the Thinking?

I’m a big believer in using my instincts.  But equally so, I’m a big believer in digging in deep and uncovering the real issues on the brand.  My biggest pet peeve is when we make too many assumptions.   A great analysis you should be doing before writing a plan is to figure out the drivers and inhibitors that are happening now on your business as well as the risks and opportunities that could happen in the future on your business.  Look at your market data, listen to your customers and consumers, do the needed market research and challenge everything.  I love doing Brand Funnels because it helps you see what’s slightly beneath the surface on your business.  It’s the equivalent of blood pressure and cholesterol where you can–the health measures in our body you can’t see.  The same thing with Brand Funnels where you can see how well you’re doing on converting your awareness into purchase and your purchase into repeat business–relative to how you were doing last year and relative to your competitors.  

How many B.S. Buzz words are in your plan?

Too many times, plans are a disjointed collection of small projects that don’t really add up to a strategy.  As a brand leader, you should be the first to call B.S. when you see “drive awareness” and “be relevant” and “create more loyalty”.   All those are great ideas, but let’s be real.  Driving awareness gets you no revenue.  What do you get when you drive awareness?   You get in the consideration set to purchase.  Put that instead. Every brand should be trying to be relevant, but that is the fattest word in marketing.  It’s like saying “nice”.  My best friend is “nice” but Jessica Alba is “nice”.  But not the same type of nice.  I banned the use of the word relevant because once a marketer uses that word, their brain shuts off.  Drill down beyond the buzz word and tell me what your type of relevant you want is, and then put that in your plan.   Loyalty takes more than just marketing–you have to align your entire organization to delivering a brand promise, a story, innovation and an experience.  It goes beyond a marketing tactic, so yes it’s good to have as part of your plan, but if its just a program then I call “BS”.

If you are not happy with your plan, what do you plan to do about it?

Here are some tips to help you to get to a better plan.  

Writing the Plan

Most people get stuck in writing a Brand Plan, because they sit at the computer frozen with writers cramp, over-thinking what to put down, uncertain how to frame it all and unsure how to even write. In the most simplistic of terms, here are the main elements of a Brand Plan and how simple you should keep it:

  • We have some long-term thoughts on where the brand can go (vision) and the special assignment to get us on our way. (mission) And that help shape the things we want to achieve with our brand. (goals) To get started, the brand has different options (strategies) for how to get there and programs that most effectively deliver the choice you make (tactics)
  • We try to find a slice of the population (target) to get them to take an action (expected result) that makes our brand bigger. We then find out what to say and how to talk to them to trigger that action (main message) We need to re-enforce why we can do it and others can’t (support)
  • We then create the most motivating stimulus (product, advertising, sales promotion etc.) to get them to take action and put it in part of their life where they are most likely to hear it and act on it (the medium, launch or channel etc.)

If it is that easy, why do we struggle and how do we screw it up. Maybe it is the fancy buzz words that get in our way of our intention. Instead, start with what you want to do in the plan, not the buzz words of vision, mission or strategy, because those words can get in your way.

One thing I like to do is use 5 key questions to help frame the Brand Plan, the answers help frame everything you need in a brand plan. The five questions to ask yourself are: 1) Where are we? 2) Why are we here? 3) Where could we be? 4) How can we get there? and 5) What do we need to do to get ready?  With these 5 questions answered, it can get you on your way towards a situation analysis, mapping of the key issues, statements of vision, mission and goals, choices around strategies and tactics as well as the execution and measurements:

From there, you could easily write a Brand Plan as matched up and outlined below:

In terms of analysis, there are so many ways to do it but my preference is to use a force-field analysis of Drivers and Inhibitors. Basically, drivers are what is pushing the brand and inhibitors is what’s holding it back. These are happening NOW.  Then add in the a future looking analysis of Risks and Opportunities.  These could happen in the future.  The simplicity of this analysis helps the next stage of your brand plan, and set up the Key Issues which are focused on finding ways to continue/enhance the growth drivers, minimize or reverse the inhibitors, avoid the risks and take advantage of the opportunities.

I like to put the Key Issues into question format, as a rhetorical question (eg. Key Issue: How do I drive more distribution for Listerine?), because the answer to these questions becomes my strategies (Leverage New products to gain added Distribution in the Food channel).  The better the questions, the better the strategies.  

Not enough plans use a vision and mission statement. They are essential in helping to frame the direction of the brand. Think of the Vision Statement as the end in Mind Achievement, thinking 5-10 years out of what do you want your brand to become. It can be a balance of qualitative and quantitative. And it should be motivating and enticing enough to motivate people to get behind it. The Mission Statement becomes the “special assignment” and is tightly connected to the vision, but is more likely a 1-3 year direction—if a vision is a destination, then a mission is a major milestone on the path towards that vision. While a vision focuses on the future state, the mission focuses on the movement the brand must undertake to go from present day to future state.

In terms of writing of the Brand Plan, my recommendation is focus on the top 3 strategies and then map out 3 tactics per strategy. That’s a total of 9 tactics per year, which is plenty to put all your money behind. Having only 9, allows you to do a great job at each of the tactics, focuses your money on the top tactics that will drive the highest return on investment and effort. Just imagine if you had 5 strategies and 5 tactics per–you’ve just gone from the top 9 tactics up to the top 25 tactics. It might feel like you are covering more, but really you’re just spreading your money too thin and not really doing a great job at any of them. Too many brands end up with a “To Do” list that’s long at the start of the year and mysteriously unfinished at the end of the year.

A good brand plan should have a consistency from the vision all the way down to the execution. It should flow. Think of a band playing in perfect harmony. When you write something that does not fit, it should stand out like a “Tuba” player, trying to play his own song. It’s misfit to the plan. As you near completion of your plan, go through your document and see if you can spot misfits. Find the Tubas!

Lastly, I recommend organizations come up with a common format for plans across all plans. Freedom in formats just forces Brand Managers to try to come up with the coolest of power point slides. I’d rather have my Brand Managers putting their creative juices into tactics that get into the marketplace rather than doing cool slides. And while Brand Plans might use 10 or 20 slides (no more than that) ideally you can find a way to get your entire “Plan on one page” making it easier for everyone to follow along.

Use the Plan to Guide Everyone, including Yourself

To read more on How to Write a Brand Plan, read the presentation below:

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  We believe the thinking that got you here, will not get you where you want to go.  grOur President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1 

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to run a workshop to do your Brand Plan or ask how we can help train you to be a better brand leader.

Five Ads that connect powerfully by getting on the side of consumers

consumers-1Whenever I watch TV these days, most of the ads on there just bark out some small feature they have compared to the competition.  I’m usually yelling at the TV:  “And what about the benefit?”   It drives me crazy because these same Brand Leaders say they are strategic and consumer focused.  Brands have really four choices:  better, different, cheaper or not around for very long.  Marketers tend to get so fixated on being better that they take some small feature and try to make a huge deal out of it.  But they tend to leave out he option of DIFFERENT.  

Within a sea of brands yelling features at the consumer, one of the best things you could do to stand out as DIFFERENT, is to get on the side of your consumer.   It will put you in that powerful position where they will say “This Brand is for me”.  

Here are five examples of Brands that connect with the consumer.  Maybe they can inspire you to start thinking about talking WITH the consumer about what’s important to them, rather than talking AT the consumer about what’s important to you.  After all, consumers don’t care what you do, until you care about what they want.  

Dove “Evolution”

For years Dove competed in the hand and body category, always with the Litmus test trying to be the BEST.  But they never really grabbed the huge share until they connected with the consumer and got clearly on their side by talking about real beauty.  

 

Nike “If you let me play”

Nike has a history of using big name athletes, but then every once in a while they make powerful ads that speak with the consumers.   This ad from the late 90s powerful speaks to the female participation in sports and what it can do for them. This ad is more about the consumer than it is the shoe, and puts Nike clearly on the side of female consumers.  

 

Benylin “Should I Stay”

This happens to be one of the spots I worked on.  Cough medicine is a tough category with so many competitors all saying the same thing.  Benylin for years, owned the “doctor recommended” claim.  The whole doctor recommended feels very out of date, and out of touch.  So once we made the decision to tell people to call in sick, take a day off and rest up, consumers started to see that we were on their side.  

 

Toyota “Swagger Wagon”

While every mini-van is talking about features, Toyota decided to talk about the consumers, even making fun of them.  It’s a bit dangerous to make fun of your consumer, especially making jokes about their mid-life crisis.  But this ad does an amazing job by talking about everything the consumer would already make fun of themselves for.  It clearly puts Toyota on the side of consumers.  Having owned a Sienna, and with 2 kids, this makes me laugh so hard.  

 

Ram “Farmer”

To me this is one of the best ads of the year, the clear winner at this year’s Super Bowl.  During a very patriotic time for Americans, this ad just screams, we get you.  I love how dramatic the voice over of Paul Allen against the still photos of the American farmer.  it’s less about the truck and clearly about the consumer.  

 

Find an Insight to Stand Behind

Insight is not something that consumers ever knew before.  That would be knowledge not insight.  It’s not data or fact about your brand that you want to tell.  Oddly enough, Insight is something that everyone already knows. Insight comes to life when it’s told in such a captivating way that makes consumers stop and say “hmm, I thought I was the only who felt like that”.  That’s why we laugh when see the way that insight is projected with humor, why we get goose bumps when insight is projected with inspiration and why we cry when the insight comes alive through real-life drama.  These ads above all tap nicely into a real life insight, beyond the brand.  

Step in the shoes of your consumer and you’ll be shocked how good it feels.

 

To see a training presentation on getting better Advertising: 

 

 

 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  We believe the thinking that got you here, will not get you where you want to go.  grOur President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

 

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands how we can help train you to be a better brand leader.

Is Samsung a beloved brand? Not quite, but it’s really likeable.

Samsung is a classic product-driven brand, but has struggled to reach that next level where it becomes an idea brand.  I know the first thing people will say:  Does it matter if they love Samsung?  Well, my argument is that the more beloved the brand, the more power it can command and the more profit it can generate.  Profit has to matter, right?  

I like Samsung Products a lot!  But there’s not Brand Idea

Samsung-LogoSamsung has amazing products.  The TV’s are fantastic, high quality good designs and good prices.  The laundry products appear to be best in class, going beyond LG.   And the Samsung phones are amazing–leading Android technology with many consumers saying they are ahead of Apple.  The leading market share backs that up.  

But what’s the unifying idea behind Samsung?   Has Samsung created such a following that their most loyal consumers wouldn’t even look at another competitor?  Would they follow Samsung into a new category just because they buy into the brand?  Does Samsung elicit that crazed passion we see in Apple consumers?  This week, Apple launched a pretty good new phone, and we saw the usual line ups, running consumers and even a fight this time.  

There are enough Apple haters, but are they Samsung lovers?  

Samsung tried last year to go head-to-head with the Apple brand by mocking Apple, which tapped nicely into those who are sick of Apple and their fan club.  But there was very little in the ad that made us love Samsung.  

The problem for Samsung is they keep talking features and not benefits.  Even in that ad above, the only thing you take away is you can share song lists and you get a bigger screen.  There’s no talk of benefits, either rational or emotional.  In a technology battle, features are easy to duplicate but benefits are harder to replicate.  And the ad has no real brand idea, likely because the folks at Samsung don’t seem to know what their brand idea is.  

Where is Samsung on the Brand Love Curve?

In the consumer’s mind, brands sit on a hypothetical Brand Love Curve, with brands going from Indifferent to Like It to Love It and finally becoming a Beloved Brand for Life.  Knowing where you on the curve allows you to understand how much connectivity and power your brand has in the marketplace.


At the Beloved stage, demand becomes desire, needs become cravings, thinking is replaced with feelings.  Consumers become outspoken fans.  It’s this connection that helps drive power for your brand: power versus competitors, versus customers, versus suppliers and even versus the same consumers you’re connected with.  And with that power, you can generate more profit for your brand–through higher prices, lower cost, new categories or market share.  It’s important that brands understand where they sit on the Love Curve and begin figuring out how to move it along towards becoming a more Beloved Brand.  

While filled with fantastic products, the Samsung brand feels stuck at “Like It”.  Part of what separates “Like” from “Love” is the lack of the emotional connection.  When consumers start feeling more and thinking less, it shifts the discussion from just the product features to connecting to the brand idea.  slide1

The question that has to be bugging Samsung is How loyal and passionate is the Samsung consumer base?  If Samsung loses the technological advantage behind Android (which is slightly out of their control) then will they lose their customer base as well?  The head-to-head comparison with Apple might have Samsung winning on share, but Apple’s brand love still generates profit margins almost 4x that of Samsung.  And when Apple launches a new phone, we see line ups, people running to get into the store and even a reported fist fight in line.  Samsung would die for the connectivity with their consumer base and die for those margins.

Most beloved brands are based on an idea worth loving

It is the idea that connects the Brand with consumers.  And under the Brand Idea are 5 sources of connectivity that help connect the brand with consumers and drive Brand Love, including

      1. brand promise
      2. strategic choices you make
      3. brand’s ability to tell their story
      4. freshness of the product or service
      5. overall experience and impressions it leaves with you.  

Everyone wants to debate what makes a great brand–whether it’s the product, the advertising, the experience or through consumers.  It is not just one or the other–it’s the collective connection of all these things that make a brand beloved.  

Looking at those 5 connections, Samsung promises high quality, modern products at a good price.  And they deliver.  They do a great job on product freshness–especially in TVs and most recently phones and appliances.  But that’s where Samsung gets stuck:  they are just a promise and a product.  They fail on the Samsung story where we can’t see a unifying brand idea to help tell a consistent story across the Samsung brand.  And once we see them start turning their features into benefits for the consumer, we’ll start to see Samsung control the end experience for that consumer.  All beloved brands create an experience beyond the product, and it’s that experience that keeps consumers loyal and engaged with the brand.  

Samsung could learn from Apple

The Apple brand idea is all about simplicity.  The people at Apple take the technology out of the technology to make it so simple that everyone can be part of the future.  They align all their new products to this promise, whether it’s iPhones, Mac Books or iPads.  Apple lines up the story through advertising, social media and the use of key influencers.  And the retail stores deliver the experience of simplicity.

Slide1

Samsung could also learn from the now famous Steve Jobs quote that you  “You’ve got to start with the customer experience and work back toward the technology – not the other way”.  If Samsung were to get into the shoes of the consumer and see the world through their eyes, they might start talking benefits, they might find a brand idea that unifies all the Samsung product lines and they might find that experience to take Samsung to the next level.

Hey Samsung:  Stop being just the “next best product feature” and find a brand idea to build around.    

 

For a presentation on how to write a Positioning Statement, follow:

 

 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  We believe the thinking that got you here, will not get you where you want to go.  grOur President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

 

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to run a workshop to find your brand positioning or ask how we can help train you to be a better brand leader.

How to Prioritize your Portfolio of Brands

BBI Learning LogoWhen you have a group of brands and you need to sort through the focus, the temptation is to try to hedge your bets and spread a little love to each brand.  As I managed 15 brands at Johnson and Johnson, I finally came up with a very simple rule that I affectionately called “a third, a third, a third”.  No matter how good the year was, a third of the brands would do amazing, a third would do ok and a third would struggle.  To win in the market, and hit my plan, I had to make sure the third that did amazing out-paced the third that struggled.

Some leaders would see that situation and want to spread their resources to that bottom performing brands, just in case the high performing brands didn’t come through.  But hedging your bet just means you never fully realize the full potential of those high performers.  Here’s the rule:  Focus your resources on those brands that can offer the fastest growth and allow them to outpace those that are slower growth.  

First Look Externally at the Market

For decades, people used the BCG priority grid, BCG-Matrixa simple two by two matrix with market growth on one axis and market share on the other.  The simplicity of the grid works:  how healthy is where you play and what is the opportunity to win where you play?  Stars are where you want to invest and dogs are you want to divest.

A very simple improvement on this grid was to go to a 3×3 version of the grid that gives you more flexibility in choices.  Plus calling it market attractiveness goes beyond just growth and competitive strength goes beyond just market share.  If you want to go deep, I’d encourage you to come up with 3-5 criteria for what each axes can mean.  Market Attractiveness can be a combination of growth, size, profitability, ease of servicing, future growth, manageable barriers to entry.  Your competitive strength could be a combination of growth, size, aligned resources and assets, competitive advantage (technology, patents, positioning), brand loyalty and strength of the connection to consumers.  Each of the 9 boxes has a recommendation for either increasing the market attractiveness or increasing your own brand power.  

Slide1

From the grid, you can see three green investment boxes.  Where you have high competitive strength but in a moderately attractive category, it might be worth your while to invest to grow the category.  Conversely, where you have moderate strength in a highly attractive category, you want to invest to strengthen your brand.   The yellow boxes are moderate investment options and the red boxes represent minimal investment or divest situation.  

Then Look Internally at the Market

Once you feel comfortable with how the brands line up externally, it might be worth a second look to compare how they look internally.  As you line up your portfolio, the goal is to maximize the longer term profitability of those brands.  Here you want to look at Brand Growth rates and Margin percentages.  And for each box, there is a recommended action.  For instance if you are a high growth brand with lower margins you want to find a way to take the power associated with the growth and look to increase prices where possible either through a price increase or by trading them up to a premium version of the offering.  Conversely, a medium growth brand in the same low margin box might have less brand power to warrant the price increase, so you should be looking at reducing COGs or marketing spend.  Slide1

You’ll see the same colour combinations, greening meaning invest in growth, yellow is maintain and red means divest.  Each of the 9 boxes has a recommendation of how to optimize the P&L for that brand and the overall portfolio.

To read more about Brand Analysis, I’d encourage you read: How to Go Deeper on Analysis

Focus on the growth Brands and they’ll outpace the decline of the weaker brands

To read more on How to Analyze Your Brand, read the presentation below:

 
 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  We believe the thinking that got you here, will not get you where you want to go.  grOur President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

 

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

 Ask Beloved Brands to run a deep dive brand analysis or ask how we can help train you to be a better brand leader 

Six Key Principles of Good Analytics for Brand Leaders to Follow

BBI Learning LogoFor Brand Leaders to keep moving up, you need to be good at all parts of marketing.  When I’m assessing talent, I break it up into skills, behaviors and experiences.  As you manage your career, try to close gaps in each.  Yes, we all end up with leader behavior gaps even as we make the highest levels, but you can’t or at least you shouldn’t have a skill gap.  You have to be solid in all aspects of strategic thinking and planning, all types of implementation whether thats advertising, new product innovation or working through the sales channels, you have to be able to manage and run your business including budgeting, forecasting and running the projects.  

People generally advance in marketing careers through one of four means: 

      1. great at thinking 
      2. great at doing 
      3. great at presenting their thinking or doing 
      4. great at leading others to think, do or present. 

But eventually, at some level, you have to be good at all four. And that’s what makes you a great marketing leader.  

As people move up, the biggest skill gap I see is Analytics. They either don’t know how to dig in or when they dig in, they struggle to tell the story from all the data they’ve gathered.

To challenge you on your Analytical Skills, here are some key principles that might help you to close that gap.  

Principle #1:  Opinions without fact to back them up are just opinions and can leave a room divided.

A great tool to Ask yourself 5 times “so what does this mean” and you’ll get a little deeper and start to see the opinion turn into a fact based insight that can align a team and drive action. 

Slide1

Principle #2:  Absolute Numbers by themselves are Useless

 Back in the early 1900s, there was a famous baseball player whose name was Frank “Home Run” Baker.  Yet, oddly enough, the most Home Runs he ever hit in a year was 12.  So how the heck can he get the nickname “Home Run”.  Because in a relative dead ball era of baseball, he won the home run crown four consecutive seasons with 11 home runs in 1911, 10 in 1912, 12 in 1913 and nine in 1914.  Yes Babe Ruth would hit 54 and 60 home runs less than 10 years later but the ball had changed. The absolute number of home runs does not matter–relatively speaking, Frank Baker was the best home run hitter of his generation and deserves to be called “Home Run” Baker.  

Only when given a relative nature to something important do you find the data break that tells a story.  You have to ground the data with a comparison, whether that’s versus prior periods, competitors, norms or the category. Every time you talk about a number, you have to talk about in relative terms—comparing it to something that is grounded:  vs last year, vs last month, vs another brand, vs norm or vs England’s share.  Is it up down, or flat?  Never give a number without a relative nature—or your listener will not have a clue.

Principle #3: The analytical story comes to life when you see a break in the data.

Comparative indexes and cross tabulations can really bring out the data breaks and gaps that can really tell a story. 

Use the “so what” technique to dig around and twist the data in unique ways until you find the point in which the data actually breaks and clear meaningful differences start to show.   This is where the trend is exposed and you can draw a conclusion.

Example of Finding the point where the data breaks

  • Distribution overall held at 82% throughout the year.   At the macro level, it looks like there is no issue at distribution at all.
  • Distribution on 16 count fell only a little bit over the year going from 74% to 71%.  Even at one layer down—the count size—there’s still very little break in the data
  • Distribution on 16 count at Convenience stores went from 84% to 38% in the last 2 months.  As we are starting to twist the data, it shows a dramatic and quick drop at the Convenience channel.  As you start to dig around you might find out that the biggest Convenience Customer, 7-11, delisted the brand recently.

You need to keep breaking the data points down to see if they start to tell a story. 

Principle #4:  Like an Old School Reporter, two source of data help frame the story.
Avoid taking one piece of data and making it the basis of your entire brand strategy.  Make sure it’s a real trend.  Dig around until you can find a convergence of data that leads to an answer.  Look to find 2-3 facts that start to tell a story, and allows you to draw a conclusion.    The good pure logic in a philosophical argument they teach you is “premise, premise conclusion” so if you see one trend line, look for a second before drawing a conclusion. 
Principle #5:  Deep Analysis requires thinking time

One of the best ways to separate your analysis is to divide things into:

      1. What do we know?  This should be fact based and you know it for sure.
      2. What do we assume?  Your educated/knowledge based conclusion that helps us bridge between fact, and speculation.
      3. What we think?  Based on facts, and assumptions, you should be able to say what we think will happen.
      4. What do we need to find out?  There may be unknowns still.
      5. What are we going to do?  It’s the action that comes out of this thinking.

One of the best analysis you can do is the simple “where are we” page.  It has 5 simple questions that make you think:

      1. Where are we?
      2. Why are we  here? 
      3. Where could we be?
      4. How can we get there?
      5. What do we need to do to get there?
This page can be very useful at the start of your brand planning—while it forces your thinking, it also focuses your writing of the document.  My challenge to you:  update it every 3-6 months, or every time you do something major.  You’ll be surprised that doing something can actually alter where we are?
Principle #6: Use Tools that can help organize and force Deep Dive thinking in Key Areas. 

A Force Field analysis is best served for those brands in a sustaining position where marketing plays the role of driving innovation and creativity within a box.  Always keep in mind that Drivers and Inhibitors are happening now.  You can see the impact in the current year.   Anything in the future gets moved down to Opportunities and Threats which are not happening but could happen.  Invariably, people mix this up and things that could happen move up when they really shouldn’t.

Slide1

The best thing about the force field is you can easily take it into an action plan, because you want to keep the drivers going and overcome the inhibitors Then take advantage of the opportunities and minimize or eliminate any serious threats.  It’s a great simple management tool.

Slide1

To read more about Brand Analysis, i’d encourage you read: How to Go Deeper on Analysis

The Final Principle is that Good Analysis Only Gets you to the point “So what do you think”

 

To read more on How to Analyze Your Brand, read the presentation below:

 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  We believe the thinking that got you here, will not get you where you want to go.  grOur President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

 

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

 Ask Beloved Brands to run a deep dive brand analysis or ask how we can help train you to be a better brand leader.

How to Revel in the Ambiguity of the Unknown

ambiguity_road_signThe role of a Brand Leader is very stressful.   You have to find a way to deal with stress or it will destroy you.   Go for a walk, a drive, take breaks, put the feet up on the desk every once in a while.  There are many types of stress:  1) If the Results don’t come in, it can be frustrating.  Reach for your logic as you re-group.  Force yourself to course correct, rather than continuing to repeat and repeat and repeat.  2) Work relationships can be stressful.  Be pro-active in making the first move.  Try to figure out what motivates as well as what annoys them.   Most times, the common ground is not that far away.  3) There is constant Time Pressure.  Be organized, disciplined and work the system so it doesn’t get in your way.   Be calm, so you continue to make the right decisions.  4) The unknown of Ambiguity is one of the hardest.  This is where patience and composure come into play as you sort through the issues.  The consequences of not remaining composed is likely a bad decision.  

And from what I’ve seen over the years, how Brand Leaders deal with ambiguity is one of the biggest causes of stress, but equally one of the biggest separators of great, from good.  

Revel in Ambiguity

Years ago, I started asking the interview question:  “How do you deal with Ambiguity”.   A fresh-faced recent graduate answered:  “No one likes Ambiguity, so what I seek to clarify the issue at hand, I organize all the tasks, and I knock off one at a time.  In other words, I eliminate all ambiguity so I can do my job”.  A fair answer.  Then she turned to me and said “What about you?”.  And I said “I love AMBIGUITY.  In fact, I revel in it”

When marketing is done at it’s best, the brand becomes balanced in the emotional and rational.   Yes, there’s strategy to help ground you, but there’s also the expression of the strategy through art.  Yes, there’s a creative brief we all agreed to, but there might be 10 agencies all executing in their own way to various parts of the marketing mix.

The brand becomes an Idea.

And that’s more ambiguous than the product you can touch and feel.  

Ideas are what makes brands great.  Think Different motivated an entire generation of Apple employees for a decade to challenge themselves to go beyond the status quo.   It provided a benchmark that the iPod, iPhone, iTunes, iPad and the MacBook leaped over.  When Special K became about “empowering women to take control and maintain their healthy body” the brand became more than just a breakfast cereal.

Great marketing is about Ideas.

And trying to organize yourself too early might make you miss the idea.  Marketing is not about tasks to complete.  It’s about making a significant enough impact to move people.  By eliminating ambiguity, you eliminate ideas.  You end up thinking small, not big.  

delicious-ambiguity12Never be afraid of an idea—and never kill it quickly.  If you are struggling with an idea, then go for a walk.  Or put it to the test:  think about it 19 times, test it out, see if you can stretch it or move it, see what it looks like in concept, ask around to see what people think.  It may still fail, but at least you’ve taken it on the journey.  In terms of pressure points, ambiguity and time pressure usually work against each other.  What I have found is the longer I can stay comfortable in the “ambiguity zone” the better the ideas get—whether it’s the time pressure that forces our thinking to be simpler or whether it’s the performance pressure forces us to push for our best idea.  

In fact, I started to use time pressure to my advantage.  Yes, I always hit deadlines.  Don’t get me wrong.  But I took projects to the breaking point of time pressure versus getting the idea even better.  All you have to do is be the most calm person in the room, and knowing the deadline is looming, be the one to bravely ask “So I know this is good but how do we make this idea even bigger and better?”   I’m sure that  caused stress for many people in the room.  I get that.  But this was that magical moment, with everyone’s back against the wall, when the work went from good to great all the way to amazing.   I have never been one to procrastinate, but I know most people do.  It’s the same essential rule.  The time pressure eliminates the over-thinking, it challenges us, forcing the best ideas to come out.  Nine times out of ten, leveraging that breaking point, the work gets way better.  

Stay calm.  And love the feeling of the unknown, longer than anyone else.

I always say, the longer I can hold my breath, the better the work gets.

 

steve-jobs-1011j

 

To read more about how the love for a brand creates more power and profits:

 
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  1. How to Write a Creative Brief.  The creative brief really comes out of two sources, the brand positioning statement and the advertising strategy that should come from the brand plan.  To read how to write a Creative Brief, click on this hyperlink:  How to Write a Creative Brief
  2. How to Write a Brand Plan:  The positioning statement helps frame what the brand is all about.  However, the brand plan starts to make choices on how you’re going to make the most of that promise.  Follow this hyperlink to read more on writing a Brand Plan:  How to Write a Brand Plan
  3. Consumer Insights:  To get richer depth on the consumer, read the following story by clicking on the hyper link:  Everything Starts and Ends with the Consumer in Mind

 

Brand LeadershipI run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

 

Pick your Social Media vehicle and follow us by clicking on the icon below

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To reach out directly, email me at graham.robertson@beloved-brands.com

About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected.

Building from Porter’s 5 Forces, up to 13 Sources of Brand Power

I remember 20 years ago when I was in business school and I learned Michael Porter’s 5 forces model as a way to understand the industry attractiveness and competitive intensity. It’s a great starting point for thinking strategically.  But, by any means, I’m not an economist, academic or even analytics junkie. I’m just a simple brand guy, who sees Porter’s Model as a great starting point to assess the power of your brand.  I’m not here to debate the model, just use it.

Using Porter’s Model for Brands

First of all, Brands can be anywhere from Indifferent to Like It to Love It all the way to being a Beloved Brand.  They sit somewhere on a made up mythical Brand Love curve. At Indifferent, you’re basically a commodity and you are only picked when your “product” is in front of the consumer.  Margins are low, price goes with the market and all off your marketing effort is around distribution and price.  As you move to Like It, you become competitive but the consumer only usually picks you if they see something logical in your offering that makes you appear to fit their needs.  At this point, brands should be trying to figure out:  are you better, different or cheaper?  Because while you might be playing in the mix of the other brands, if you’re not one of those three, then you might not be around for very long.  As you get more into the Loved and Beloved stages, the consumer starts to feel more and possibly think less.  You have a connection and bond with your consumer.  They are a fan, your brand is becoming a favourite part of their life and they build you into their normal routines.  They defend you, sell you and crave you at times.

The challenge for Brand Leaders is to start seeing that love as a source of power.  And that source of power as a means to making more money than if you had no love.  Marketers that “get it” see the connection between Love and Power and Profits.

Looking at Porter’s Model of the 5 Forces, we can see that a Beloved Brand can leverage all 5 forces as a competitive strategy to beat down on the less loved brands.  McDonald’s beats down on Burger King, Wendy’s and Hardee’s with such a force those brands now find themselves confused and suffering.

A Beloved Brand starts with a certain power over the buyer–whether that’s consumers or the channel.  In terms of CONSUMERS, they feel more and think less. It’s a part of them. They are fans, craving the brand and build it into their life. They can’t live without the brand.  And the CHANNEL needs the brand, caters to them, cannot stand up to them.  People would switch customers before switching brands.  The channel finds themselves Powerless in negotiations. They need the brand.  Slide1

Once the Beloved Brand has a power over the two main buyers–consumers and channel, they can use it over the other forces.  No real SUBSTITUTES can match the Beloved Brand.   It becomes less about product and more about connection and how consumer feels though the brand.  You end up with a Monopoly on feelings which then takes away ability to substitute.  Unless it is “better” what really can the substitute do.  It is Hard for NEW BRANDS to break through.  New brand starts in the rational position difficult to break the emotional bond.  And SUPPLIERS are at the mercy of the brand.  High volumes drive down costs and margins.  Suppliers build completely around brand. Can’t get out.

The Beloved Brand commands a power over their competitors in relative terms to their competitors whether it is Buyers, Substitutes Suppliers or New Entrants.  If you look at the love consumers have for a brand like Apple, you can start to see how it becomes a power. Apple uses the love to replicate the power of a monopoly.

Going Beyond Porter

Porter is a great starting point for assessing brand power.  But Brands are in the midst of a huge change on a few fronts. The obvious one people can see and touch is Media.  But don’t forget to look beneath the surface and you’ll start to see a bigger change in brands than media and that’s the Brand Culture and the Conversations.

Slide1There are now 5 types of media:  paid, earned, social, search and home media. Back in the 1970s, it was all about advertising through PAID MEDIA, with 30 second TV, print and out of home ads.  Even with Paid media, the Beloved Brand can get Better slots, lower rates and more integrations.  The first social media I would argue is PR, capturing EARNED MEDIA and becoming part of the conversation at home or at the lunch table at work.  A Beloved Brand is more newsworthy and their New Products are lead story. Look at the amount of positive press Apple gets from the news media.  HOME MEDIA would be how you use your home page–whether to influence or sell.  For a Beloved Brand, the website can  engage inform, design and sell.  As part of the SEARCH process it can be the destination.  For a Beloved Brand, search is a winner, because Being a famous brand beats paid SEO.  For SOCIAL MEDIA, a Beloved Brand has an easier time generating social spins, where advocates follow, share and spread the news.

As we take all that influence of media, we can start to see the influence of others can have on brand choices.  KEY INFLUENCERS are more likely to actively recommend a Beloved Brand they feel emotionally connected. Look how Apple uses key influencers.   And what is a growing area for Brand is CONVERSATIONS and the influence of popularity on our decisions.  Beloved Brands know that a line up attracts a line.

Brand = Culture.  Brand and Culture are one.  Advocates want to work there. Fully Engaged on Day 1. The area many brand leaders are missing is the influence of CULTURE as a source of brand power.  Brand Leaders should look to Culture as an Asset to make your Brand Experience more powerful.  Brand Values should come from the DNA, and act as guideposts to ensure that the behavior of everyone in the organization is set to deliver upon the Brand’s promise. Having values is one thing, but the other component of Culture is the right  people leadership.  Use the values to help people deliver upon the right behaviors, skills and experiences.  Leaders must embody the Brand’s DNA and live by the values.  Employees will be watching the Leaders to ensure they are living up to the words on the wall.  Leaders need to believe that by investing in their people, the business results will come.  Better people produce better work and that drives better results.  Talent management means hiring the right people and providing the right training.   Too many companies are skimping on training and development, which is equivalent to cutting back on your R&D.

So with these 13 sources of Power, the Beloved Brand can leverage this power to drive higher growth and deeper profits.  The Beloved Brand commands a premium price, lower costs, better shares and the ability to move into new categories.  Each of these drives profit for the brand.

The more LOVED the brand, the more POWERFUL the brand.  

 

Follow me on Twitter @grayrobertson1

To read more on this subject, read the following presentation:

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  1. How to Write a Creative Brief.  The creative brief really comes out of two sources, the brand positioning statement and the advertising strategy that should come from the brand plan.  To read how to write a Creative Brief, click on this hyperlink:  How to Write a Creative Brief
  2. How to Write a Brand Plan:  The positioning statement helps frame what the brand is all about.  However, the brand plan starts to make choices on how you’re going to make the most of that promise.  Follow this hyperlink to read more on writing a Brand Plan:  How to Write a Brand Plan
  3. Turning Brand Love into Power and Profits:  The positioning statement sets up the promise that kick starts the connection between the brand and consumer.  There are four other factors that connect:  brand strategy, communication, innovation and experience.   The connectivity is a source of power that can be leveraged into deeper profitability.  To read more click on the hyper link:  Love = Power = Profits

 

Brand LeadershipI run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

 

Pick your Social Media vehicle and follow us by clicking on the icon below

 linkedin-groups-large             images-1              facebook-logo

To reach out directly, email me at graham.robertson@beloved-brands.com

About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected.

8 simple ways to be a better Brand Leader

Brand LeadershipAs we push to be great Brand Leaders, here are 8 ways to push yourself to be better. This is from the 20 years of hiring, training, encouraging and even firing Brand Leaders.  Here are 8 things that separate amazing from OK.

A great Brand Leader takes ownership of the brand.  I’ve seen many Brand Leaders struggle with the transition from being a helper to being the owner.  As you move into the job, you have to get away from the idea of having someone hand you a project list.  Not only do you have to make the project list, you have to come  up with the strategies from which the projects fall out of.  A good owner talks in ideas in a telling sense, rather then an asking sense.  It’s great to be asking questions as feelers, but realize that most are going to be looking to you for the answers.  They’ll be recommending you’ll be deciding.  When managing upwards be careful of asking questions—try to stick to solutions.  “I think we should build a big bridge” instead of “any ideas for how we can get over the water”.  You just gave up your ownership.  I’d rather have you tell me what you want to do, and we debate from there, rather then you ask me what we should do.  I’ll be better able to judge your logic, your passion and your vision. 

A great Brand Leader provides the vision & strategies to drive results. Vision is sometimes a hard thing to articulate. It’s sometimes easy to see times when there is a lack of vision.  You have to let everyone know where you want to go.  The strategy that matches becomes the road map for how to get there.  As the brand owner, you become the steward of the vision and strategy.  Everything that is off strategy has to be rejected and your role is to find ways to steer them back on track.  It’s easy to get side-tracked by exciting programs or cool ideas, but if they are off-strategy then they have to be rejected.  The communication of strategy is a key skill.  Learn to talk in strategic stories that can frame your direction.  Learn to think in terms of pillars—which forces your hand around 3 different areas to help achieve your strategy.  Having pillars constantly grounds you back in your strategy, and is an easy way for communicating with the various functions—they may only have 1 strategic pillar that matters to them personally, but seeing the other parts makes them feel as though their work is worth it.

A great Brand Leader gets what they need.   The organization is filled with groups, layers, external agencies, with everyone carrying a different set of goals and motivations.  Working the system entails taking what you have learned about ownership one step further.  You understand the organizational components, and then you go get what you need.  Again communication becomes key—you can’t let missed communications cause angst or concerns.  Also, its crucial that you get the best from everyone.  I have found it useful upfront to ask people for their best.  It’s a strange step, but I have found it useful.   If you really have someone that’s good, you know they’ll respond to this.  The good news is that only 0.1% of people ask them, so it’s not like they’ve heard it that many times. 

A great Brand Leader can handle pressure.  There are Four Types of Pressure that Brand Leaders Face

  1. Ambiguity is one of the hardest.  This is where patience and composure come into play as you sort through the issues.  The consequences of not remaining composed is likely a bad decision. 
  2. If the Results don’t come in, it can be frustrating.  Reach for your logic as you re-group.  Force yourself to course correct, rather then continuing to repeat and repeat and repeat.  
  3. Relationships.  Be pro-active in making the first move.  Try to figure out what motivates as well as what annoys them.   Most times, the common ground is not that far away. 
  4. Time Pressure.  It’s similar to the ambiguity.  Be organized, disciplined and work the system so it doesn’t get in your way.   Be calm, so you continue to make the right decisions. 

A great Brand Leader can Hold your team to a Consistently high standard of work:  Rather than being the leader by example, I’d rather see you establish a standard and hold everyone and yourself to that standard.  .  For a new Brand Leader, this is one of the harder areas—how to balance the freedom you give with the standard you demand.    You need to organize the team and build in processes in a way that produces consistent output, your team hits all deadlines, stays focused and keeps things moving.  But it can also show up in the quality of brand plans, execution and interactions with everyone specifically sales.  Be the control point of the team, and not let slips, errors or delays show beyond the team.  Delegate so you motivate your stars, but never abdicate ownership of how your team shows up.

A great Brand Leader is an outstanding leader of people by leveraging Consistent People Leadership and Management.   Newly appointed Brand Leaders have taken on more leadership roles.  You have to let your team breathe and grow.   There are likely future super stars within the ranks.   We know you can write a brand plan, roll out a promotion super fast and make snap decisions on creative.  But can you inspire your team to do the same?  Junior marketers have high ambitions–constantly wanting praise, but equally seeking out advice for how to get better.  Brand Managers are still learning to be brand owners, many times younger than they should be.  It becomes the director’s role to manage the talent–giving equal praise and challenges for how to get better.  A great  Brand Leader should be meeting quarterly with each team member one on one to take them through a quarterly performance review.   Waiting for year-end is just not enough.  Be passionate about people’s careers–anything less they’ll see it as merely a duty you are fulfilling.  

A Great Brand Leader shows up Consistently to the Sales Team:   As a Brand Leader, you have to be seen as one who is willing to listen.  Great sales people challenge marketers to make sure their account wins.   I’ve seen many sales teams destroy the Brand Leader because they don’t listen, and they stubbornly put forward their plan without sales input.   Great Brand Leaders should informally meet with all key senior sales people on a quarterly basis, to get to know them and let them know you are listening to their problems.  With this forum, you’ll get more of the bubbling up of problems–not just waiting for problems to explode.   If a sales people feel they’ve been heard, they are more apt to follow the directors vision and direction.   Many times, the debate can be healthy and help the sales people frame the story they need to tell with their accounts.  Be the one Brand Leader that consistently reaches out and listens.  They’ll be in shock, and stand behind your business.

A Great Brand Leader Delivers Consistent Results:  A great Brand Leader hits the numbers and yet when they don’t hit them, they are the first to own it and put forward a recovery plan before being asked.  They have an entrepreneurial spirit of ownership, rather than just being a corporate pencil pusher.   Proactive communication upwards and with your own team.  Reach out for help across the organization.  Know your business and let everyone know what you know.  Be the leader that makes everything perfectly transparent–everyone will follow you.

You might also enjoy this article

Eight Leader Behaviors to Be Great Brand Leader

Challenge Yourself: If you knew that showing up different would drive better Brand results, then could you show up different?

 

Follow me on Twitter @grayrobertson1

 

Here’s a presentation on Successful Marketing Careers:  

 

Other Roles You May Be Interested In
  • Brand Manager:  It becomes about ownership and strategic thinking within your brand plan.  Most Brand Managers are honestly a disaster with their first direct report, and get better around the fifth report.  The good ones let the ABM do their job; the bad ones jump in too much, frustrated and impatient rather than acting as a teacher.  To read about being a successful Brand Manager, read:  How to be a Successful Brand Manager
  • Marketing Director:  It’s more about managing and leading than it does about thinking and doing.  Your role is to set the standard and then hold everyone to that standard.  To be great, you need to motivate the greatness from your team and let your best players to do their absolute best.  Let your best people shine, grow and push you.  Follow this hyper link to read more:   How to be a Successful Marketing Director
  • VP Marketing or CMO:  It’s about leadership, vision and getting the most from people.  If you are good at it, you won’t need to do any marketing, other than challenging and guiding your people to do their best work. You have to deliver the results, and very few figure out the equation that the better the people means the better the work and in the end the better the results. Invest in training as a way to motivate your team and keep them engaged.  Use teaching moments to share your wisdom. Read the following article for how to be a success:  How to be a Successful VP of Marketing

 

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  1. How to Write a Monthly Report: One of the first tasks they assign the ABM is writing the monthly sales and share report.  Not only is a necessity of the business, but it’s your best training ground for doing a deep dive on analytics and strategic writing.   To read how to write a Monthly Report, click on this hyperlink:  How to Write a Monthly Report
  2. How to Write a Brand Positioning Statement.  Before you even get into the creative brief, you should be looking at target, benefits and reason to believe.   To read how to write a Brand Positioning Statement, click on this hyperlink:  How to Write an Effective Brand Positioning Statement
  3. Turning Brand Love into Power and Profits:  The positioning statement sets up the promise that kick starts the connection between the brand and consumer.  There are four other factors that connect:  brand strategy, communication, innovation and experience.   The connectivity is a source of power that can be leveraged into deeper profitability.  To read more click on the hyper link:  Love = Power = Profits 

Brand LeadershipI run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

Pick your Social Media vehicle and follow us by clicking on the icon below:

linkedin-groups-large             images-1              facebook-logo

To reach out directly, email me at graham.robertson@beloved-brands.com

About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected.

 

Is K-Mart’s “Ship My Pants” a good Ad?

I have to confess, it’s a very cute ad.  It makes me giggle every time.  I’ve shown it to my teenage kids, I’ve posted it on Facebook and Twitter.  And I’ve watched it again and giggled more.  But is it a good ad?   And I guess the bigger question might be is it the right ad for K-Mart?

Here’s the ad:

Is it a Good Ad?

The test of a good ad that I use is the ABC’S of Advertising which is Attention, Branding Communication and Stickiness.  

  • Attention:  A+  This ad definitely captures attention with a high degree of humor.  It’s as funny as a Seinfeld episode.  And for those of us, like me, it has that sharing power set up perfectly for social media.
  • Branding:  C+  The ad doesn’t do that great of a job with the brand.  And right now, K-Mart is definitely at the Indifferent stage of the Brand Love Curve, so what it really needs is to help separate the brand from the pack.  Other than scoring for “this brand is funny”, this doesn’t really separate K-Mart out from the pack?   I’d likely give this a higher score if the brand was targeted to a younger audience or if it was in an edgier category, the joke would have been a perfect fit for (e.g.  EB Games or West 49)
  • Communication:  B+   If K-Mart’s only objective is to establish that it does shipping, then it would be A+, but because of the vast needs for the brand, I’m a bit surprised they can turn K-Mart around by offering free shipping.  This does nothing to separate the brand:  LL Bean can ship pants, but LL Bean has pants I want shipped.   The other weird part of the communication is that 90% of the visuals are IN the store yet the real big win is there’s an on-line play.  If it’s IN the store, most items in a mass merchandiser store are so small that you don’t need them shipped.   So I’m saying mixed.
  • Stickiness:  A  It certainly sticks and the amount of sharing and talk value it has generate helps. It may be polarizing to certain segments of the mass audience–some may be offended–so it may stick for the wrong reason with the wrong circumstances.

So overall, I’d rate the ad a solid B+ to A=.  Very funny Ad.  

But, is it the right Ad for K-Mart?

Let’s look at the K-Mart strategy through the lens of the 5 sources of connectivity that help connect the brand with consumers including the brand promise, the strategic choices you make, the brand’s ability to tell their story, the freshness of the product or service and the overall experience and impressions it leaves with you.

Slide1

Brand Promise: The promise as stated is you can now get all the great stuff at K-Mart shipped right to your house.  Who is the target?   Based on the tone of the ad, you would think it’s such a younger audience, but does a younger audience shop at K-Mart.  I know there will be people say “well with this funny ad, maybe now kids will shop there?”   Really?   Is that how you think advertising works?  

Strategy:  I’m not quite getting the strategy here.  K-Mart is nearly bankrupt and has not had a true reason for being for  the last 40 years.  Brands are either different, better or cheaper.   Wal-Mart beats it on price, Target beats it on style.  

Story:  The is trying to deliver the brand promise, but the tone feels wrong.  As Ted Mathews, author of Brand: It Ain’t the Logo* (*It’s what people think of you.) said “The K-Mart ad is completely off-brand character.  It will alienate the last remaining 50+ customers they have.  This is what happens without a Brand Foundation.  

Innovation:  This is 2013.  E-Commerce isn’t really innovative is it?  The idea that I can order pants on-line and have them shipped to my house might have been innovative around 1997.   But nowadays, buying pants on-line doesn’t exactly say “Hey Everyone K-Mart is really innovative”.  

Experience:  If there was a brand death pool, K-Mart would be near the top of the list.  Every time I drive by one, only then am I reminded that they still exist.  And then I say “why?”.  As I watched this ad, my first reaction was “yeah, but they are still crappy pants that no one wants”.  It reminds me of the Woody Allen joke:  “this steak is awful and the portions are so small”.  Yes I can ship the pants, but quite frankly, I don’t want the pants.  

Using these 5 Connections, I would say that, other than a funny gag, the ad does nothing to connect consumers with the K-Mart Brand. 

Ship My Pants: Good Ad, Wrong Brand

 

Follow me on Twitter @GrayRobertson1 

Follow Ted Mathews on Twitter @WeWantTed

 

To read more about getting Better Advertising, follow this presentation:

 

Other Stories You Might Like
  1. How to Write a Creative Brief.  The creative brief really comes out of two sources, the brand positioning statement and the advertising strategy that should come from the brand plan.  To read how to write a Creative Brief, click on this hyperlink:  How to Write a Creative Brief
  2. How to Write a Brand Plan:  The positioning statement helps frame what the brand is all about.  However, the brand plan starts to make choices on how you’re going to make the most of that promise.  Follow this hyperlink to read more on writing a Brand Plan:  How to Write a Brand Plan
  3. Consumer Insights:  To get richer depth on the consumer, read the following story by clicking on the hyper link:  Everything Starts and Ends with the Consumer in Mind

 

Brand LeadershipI run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

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About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected.

A Brand Leader’s view of what makes a Good Advertising Agency

It seems that clients are firing ad agencies very quickly these days.  

I’m half way old enough that I’m straddling the fence on whether agencies are as good as the old days.  But it seems that there are pitches going on constantly, and yet no one is really wanting to look themselves the mirror and say “Am I part of the problem?”

I’ve been brought in a few times to look at the situation.  The first thing I normally tell the Brand Leader is “you have to fire yourself first” and then see if the agency is still bad.  The best clients respect the process, the agency and their own judgment. slide1-1And yet, most Brand Leaders under-estimate the role the client plays in getting to great creative.  As a Brand Leader, if you knew that showing up better would get you better advertising, do you think you could?  If there are 100 steps in every advertising development stage and you show up OK at each step, how are you possibly thinking you’ll end up with a GREAT ad at the end?  

How do you fire Yourself?

When a relationship gets off the rails, what I do is an Advertising “Audit” where we look at the behaviors and processes in getting to the advertising.  

    • What’s your brief look like?  Is it fundamentally sound?   I’ve seen 8 page briefs that don’t even have a benefit or any consumer insights.  And I’ve seen other clients that say “we didn’t write a brief for that one, we just phoned it in”.  Even though the media has changed in this modern world, the fundamentals around writing briefs should not.  You need to distill your strategy, either from your brand plan or what’s in your head down to 1 page.  Here’s a story on how to write a better creative brief.  How to Write an Effective Creative Brief
    • What is your behavior like at advertising meetings?  My belief is that advertising is a balance of freedom and control and many clients I see give too much freedom in areas they should control and too much control in areas they should give more freedom.  You should control the strategy and decision-making, but you should give freedom to the creative expression and execution of the work.  I’ll observe tone to see how motivating you are, how you communicate and how you make decisions in the meeting that lead to the direction you give.  My view is that one person should do all the feedback and that the feedback should be motivating yet it really should be directive as to how to improve the work.  Too many clients try to be motivating but fear giving direction so they opt for vague.  The agency walks away not even knowing what’s next.  Here’s an article on how to Judge Advertising:  How to Judge AdvertisingSlide1
    • How do you make decisions?   As long as it’s consistent and transparent, there is room for latitude, but the agency just has to know so they can adjust.  Too many times, clients don’t want the agency to see how decisions get made.  If you have a consensus culture, what I recommend is that during the creative meeting, you take a 30 minute break where your team gathers its feedback and then assigns one person to take the agency through.   If your culture is top down, and potentially the real decision maker isn’t even in the room, I recommend that one senior agency person accompany you through the internal approval process.  They can listen and respond to the comments directly.  And usually, they are better at selling creative work than you are.  As long as they are aligned with what you want, the tag-team approach should be even better.  

The reason you want to “fire yourself first” is it allows you to now see clearly if it really is the agency or if it was just you.  The added benefit is that if you still see that the agency is not where you need them to be and you still want to fire them, then at least you will be showing up better to your new agency, rather than that dysfunctional client before the audit.  

What Makes for a Good Advertising Agency?

I come at this from the vantage of a client, having spent 20 years working as a Brand Leader.  I’m not an Ad Agency guy, never having worked a day at an agency in my life.  But I’ve seen some great agencies and some not so good.  Here’s my list of what makes a Great Agency:

  1. They work for you, not your boss. While your boss pays them and has the final say, they still know you are the client.  Nothing worse than a client services person constantly trying to go above your head.  The best way for an agency to earn your trust is to consistently demonstrate that they work for you.  That trust will earn them a seat, along side you, at the table of your boss.  You will know they have your back and will support your recommendation, not cave at the whim of your boss.    
  2. They understand your goals, your issues and your strategies.  They write briefs that are on your brand strategy and deliver work that expresses your brand strategy.  Yes,  The modern agency struggles to write advertising strategies that align to the Brand’s strategy.  Just as though clients are not trained enough in the areas of strategy and planning, I see the same thing on the Agency side.  As margins are squeezed, the first casualty is strategic planning.  Yet, that might be one of the most important.  I’d prefer to have a great strategic planner on the brand than have 5 client services people each show up taking notes at meetings.  
  3. They make work that drives demand and sells more widgets, not work that just wins awards.  Awards are part of the agency world–helping to motivate creative people and establishing the agency reputation in the market.  I once had an agency person say:  “we can’t write that strategy because it will make for boring work”.  The balance of winning awards and selling more widgets always has to side with selling more widgets.  I’m really tired of agencies starting off creative meetings with the “we are so excited” line.  You want an agency that comes into a room and says “we have an ad for you that will sell more of your product”.  
  4. They give options.  And they don’t always 100% agree.  Come on agencies.  We are in year 100 of making ads and you haven’t figured out yet that the clients like options.  Each option has to deliver the strategy.  Nothing worse than agencies who tear apart the brief and deliver options for each part of the brief.  (e.g. here’s one for the younger audience, here’s one that does fast really well and here’s one that does long-lasting) That’s not creative options, that’s now strategic options.  We collectively decide on the strategy before the creative process begins, not meander the strategy during the creative process.   As clients, options give us comfort.  But even more importantly, options treat us with respect that we can still make the right decision.  
  5. Agencies are not territorial.   They are transparent allowing you open and free access to their planners and creative people.  It’s really the account people here.  Good account people allow you to communicate directly with the creative team.   Most great creative teams that I have worked with want direct access to the client, rather than have it be filtered through a series of contact reports.  
  6. They adjust and easily take feedback.  Agencies serve at the pleasure of the client.  Every client is unique and the best agencies adjust to that style.  Not only the company but even the individual.  I used to sit with my Account leader every quarter and go through how we can each get better.  Some clients aren’t even doing annual agency performance reviews.  
  7. They are positive and already motivated to work on your brand.  While I do encourage clients to motivate their agencies, it’s much easier to motivate someone who is already motivated.  When I see a 25-year old account person openly complaining, I see that as a problem with the culture of the agency, not a problem for the client to have to figure out.  I’m now on the service side as a consultant, and we can never openly complain.  
  8. They teach.  When I was a new Brand Manager, my client services person (Leslie Boscheratto) taught me more about advertising than any client should have to learn.  In fact, I’m still embarrassed at how little I knew, yet thrilled at how much I learned from that team at Bates back in the mid 90s.  
  9. They act like you are their only client.  And you feel important to them, no matter what share your budget is of the overall agency.  Why sign you up as a client and then keep reminding you that they have Coke, Budweiser or Dove.  When you are with me, treat me as though I’m the most important client in the world.  
  10. Trusted Advisor:  They are a trusted advisor who will give you real advice, not just on advertising but on your performance and on the overall brand.  Most senior agency folks have seen plenty of clients come and go.  Never be afraid to find a quiet moment with your agency person and ask two simple questions:  “what can I do better”  and “what do your best clients do that I could learn from”.

Here’s the flip side to the story with an article I wrote a few months ago on “The worst type of Clients”.  To read that click on:  Ten Worst Types of Advertising Clients

You’ll notice the one thing missing from my list is “They Make Great Work”.  That’s a given because that’s the only reason you hire an agency.  Yes, some agencies make better work than others.  But even those agencies that make great work, also make bad work.  And if we were to look at why, it would likely start with the relationship, processes or interactions.  So if the client can fix what they are doing wrong and the agency can show up right, then you should be able to make good work together.  

Making great advertising is simple, but very hard to do. 

 

Here’s a presentation on How to Be a Better Client

Other Stories You Might Like
  1. How to Write a Creative Brief.  The creative brief really comes out of two sources, the brand positioning statement and the advertising strategy that should come from the brand plan.  To read how to write a Creative Brief, click on this hyperlink:  How to Write a Creative Brief
  2. How to Write a Brand Positioning Statement.  Before you even get into the creative brief, you should be looking at target, benefits and reason to believe.   To read how to write a Brand Positioning Statement, click on this hyperlink:  How to Write an Effective Brand Positioning Statement
  3. How to Write a Brand Plan:  The positioning statement helps frame what the brand is all about.  However, the brand plan starts to make choices on how you’re going to make the most of that promise.  Follow this hyperlink to read more on writing a Brand Plan:  How to Write a Brand Plan
  4. Turning Brand Love into Power and Profits:  The positioning statement sets up the promise that kick starts the connection between the brand and consumer.  There are four other factors that connect:  brand strategy, communication, innovation and experience.   The connectivity is a source of power that can be leveraged into deeper profitability.  To read more click on the hyper link:  Love = Power = Profits 

Brand LeadershipI run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

Pick your Social Media vehicle and follow us by clicking on the icon below:

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To reach out directly, email me at graham.robertson@beloved-brands.com

About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected.

Ten Nike Ads that Will Inspire You

“Just Do It”

Nike is one of the Beloved Brands of all time.  While I argue that a Beloved Brand requires all 5 connectors–brand promise, strategy, advertising, innovation and tumblr_matv8lz8Iy1rb4h0ao1_1280experience–the one that most jumps out the most for Nike is their advertising.  Consistently, over the last 20-30 years, they’ve used inspiration and challenge to deliver the “Just Do It” brand idea.  Nike does such a good job owning inspiration that when I see someone else copy, I think “wow that’s a good spot, but that’s Nike”.  And when I see Nike try to get funny or cute, I think it’s off strategy for the brand.  

Here are ten that should inspire you to go work out today. 

If you let me Play Sports

This is for all the women who kick ass in sports, including my daughter.

No Excuses

If this doesn’t get you off your ass, then nothing will.   

Michael Jordan “Failure”

For the GOAT (greatest of all time) this shows a glimpse of the human side of Michael.   MJ has done more for the Nike brand than anyone.

Charles Barkley “I am not a role model”

Maybe not quite inspiring but truthful.  This is long before all the disgraced athletes–Lance, Tiger, Kobe–and keeps it real as to athlete vs. celebrity vs. role model.

My Better is Better than Yours

Just a simple challenge to instil the competitive fire in all of us.  I love taking on the consumers’ enemy, and the enemy that Nike’s consumer hates the most is losing.

Early Morning

Fighting against the natural tendency to just stay in bed.  

Move

A good attention grabber from the 2002 Winter Olympics.  

Everything you Need

From the 2008 Olympics as Nike started to discover how they could dominate the games without even sponsoring.  This has a great energy.  

Find Your Greatness

I believe this 2012 London Olympics campaign gets as close to the Brand DNA of finding your own greatness within you.  It’s not about celebrity or millionaires, or even gold medals.  It’s not about big greatness, but rather small greatness.  And that’s even bigger. 

Jogger

I want to end with what I think is my favorite Nike Ad. I know this one receives mixed reviews but I believe in all of us there is someone who is fighting against what we were burdened with.  In this case it’s weight.  But I love that he’s trying.  

What is your fav Nike Ad?

 

If you are in the mood to see other great advertising, here’s a few other stories:

To see a training presentation on getting Better Advertising: 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  We believe the thinking that got you here, will not get you where you want to go.  grOur President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

 

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

 
Ask Beloved Brands to run a workshop to find your brand positioning or ask how we can help train you to be a better brand leader.

How to Judge Advertising Copy: Approve the Good. Reject the Bad.

Over the years, I’ve seen so many Brand Leaders who love Advertising, yet just don’t love their own advertising.  

I’ve always found this odd.  These Brand Leaders use their instincts on other brands’ work but can’t find those same instincts on their own work.  They are likely the ones sending Super Bowl ads around the office, yet they are the first to crap all over the work of their own agency.  

What really holds back most Brand Leaders from greatness is they actually under-estimate their own role in the process of getting to great advertising.  How they show up does more to make or break an ad than even how the agency shows up.   slide1-1After all, the Brand Leader gets the “final say” on every aspect of the ad–brief, script, director, casting, music, budget and final edit.  The agency can only recommend.  What the Brand Leader does with that “final say” can make or break the ad.  

If you knew that how you show up to your agency got better work for you, do you think you would show up differently?

In terms of giving feedback at that first creative meeting, a Brand Leader can really only do three things.

      1. Approve an ad
      2. Reject an Ad
      3. Give direction on how to make the Ad better 

If you’re sitting in the hot seat, how will you know?  It’s not easy to sit in the hot seat as the decision maker.  I’ve seen some Brand Leaders use all instinct, and no fundamentals.  They miss the most basic of things.  While other Brand Leaders strictly use fundamentals and forget to use their instincts.  They miss the magic or are the first to put together a Frankenstein from various things on the brief.  

Clients aren’t Ready

I come at this discussion from the client side.  I’ve never worked at an agency in my life.  But I have 20 years of CPG experience and have been in the shoes of the Brand Leader at every level.  I feel comfortable to say that Clients are not ready.    

Here’s the problem with the math.  Most brands make 1 campaign per year, and in your first 2-3 years as an Assistant Brand Manager, you might get a few comments in at the meeting. Then all of a sudden, you’re now the newly promoted Brand Manager and expected to lead the campaign.  As bright as you might be, you have never been on the hot seat and you might not be ready to give feedback to the agency.  Even your boss, who will coach you and judge your performance might have made 5 ads in their career.  Across from you sits a creative team, a creative director and a Group Account Director, who each might have 10+ years of experience and each work on 20+ campaigns per year.  

And what you have to say at the meeting will make or break your ad.  If you aren’t nervous at that meeting, good for you.  And good luck.  Because, you should be nervous. 

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How well prepared are you?  An ill prepared Brand Leader will more than likely deliver a poor ad.   How many hours of training have you had on giving direction to a creative team?   How many times did you role-play giving feedback to the agency?  How good was the coaching you received on your feedback?  Not only do you need the fundamentals through solid training, but you likely need someone coaching you through a role-playing exercise.  

How will you show up?  Are you ready?  Or will you just be another brilliant Brand Leader who can’t seem to make a great ad on their own brand?

Judging the Ad:

The Creative Meeting is not Easy.  You’ve got to balance, the head, the heart and the gut against the good of the brand.  Take your time and sort it through asking the following questions:

  1. Do you love what it can do for your brand?  If you don’t love it, how do you expect your consumer to love it?  A great ad has to have everyone’s heart and soul put into it.  If you “sorta like” it, then it will be “sorta ok” in the end.  If you love it, you will fight for it.  (The Heart) 
  2. Is it on strategy?  Is the Advertisement an expression of what you have been writing in your strategy documents?   Is it doing what we hoped it would do?  I love the ABCS technique (outlined below) because it helps me to frame things in my mind, so I can evaluate it past how I feel.  I think you need something to ground yourself.  (The Head)  If  there is something in your gut says it’s off, it likely is.  (The Gut)
  3. Is it long-term Idea?  Is a big enough idea that fits with the brand, does the hard work you want to do for the brand and can last 5 years.  Think about leaving a legacy—which forces you to think of campaign-ability.  (The Brand)  Look at the Creative Brief and if the ad is not on strategy, then it has to be rejected   Advertising is an expression of strategy.  If it’s not on strategy, it has no value.  

I once was in the midst of fighting for an Ad campaign as it was going up through the approval ranks of my own senior management.  It was a very odd campaign.  Yet I loved it.  One night, I was out for a walk with my wife and she said “what if it gets rejected”.  And I said “it will be the end of me”.   She thought I was crazy and said “you can’t think that way”.  And I said “I have to think that way”.  The question of whether you love it or not, is not a “sort of” question.   You have to be all-in, ready to battle for it’s life.  If you don’t love the work, how do you expect your consumer to love the brand?   The campaign was approved, and it doubled the business over the next 10 years.  

The ABC’S of Advertising 

Here’s a potential tool you can take into the room that is very easy to follow along.  You want to make sure that your ad delivers on the ABC’S which means it attracts  Attention, it’s about the Brand, it Communicates the brand story and Sticks in the consumers mind.  

  • Attention:  You have to get noticed in a crowded world of advertising.  Consumers see 6000 ads per day, and will likely only engage in a few.  If your brand doesn’t draw attention naturally, then you’ll have to force it into the limelight.
  • Branding:  Ads that tell the story of the relationship between the consumer and the brand will link best.  Even more powerful are ads that are from the consumers view of the brand.  It’s not how much branding there is, but how close the brand fits to the climax of the ad.
  • Communication:  Tapping into the truths of the consumer and the brand, helps you to tell the brand’s life story. Keep your story easy to understand. Communication is not just about what you say, but how you say it—because that says just as much.
  • Stickiness:  Sticky ads help to build a consistent brand/consumer experience over time.   In the end, brands are really about “consistency” of the promise you want to own.  Brands have exist in the minds of the consumer. 
Attention

Buying media and putting something on air does not attract attention for your ad.  Why would consumers want to listen to what you have to say.  You have to EARN the consumers’ attention.  The best way to grab Attention is to take a risk and do something not done before. Here are the 5 ways to attract attention.

  1. Be Incongruent:  This is a great technique to get noticed is by being a bit off kilter or different from what they are watching.  A lot of brand leaders are afraid of this, because they feel it exposes them.  Avoid being like “wallpaper”   If you want a high score on “made the brand seem different”, it starts with acting different.   kitkat
  2. Resonate:  Connect with the consumer in the true way that they see themselves or their truth about how they interact with the brand.
  3. Entertain them:  Strike the consumers emotional cord, by making them laugh, make them cry, or make them tingle.  From the consumers view—they interact with media to be entertained—so entertain them.
  4. The Evolution of the Art of Being Different:  As much as Movies,  TV music continues to evolve, so do ads. As much as your art has to express your strategy, it needs to reflect the trends of society to capture their attention.  Albino fruit flies mate at twice the rate of normal fruit flies.  Be an albino fruit fly!!!
  5. Location Based:  Be where Your consumers are open and willing to listen.  The Media choice really does impact attention.  Make sure your creative makes the most of that media choice.  
Branding

There is an old advertising saying “half of all advertising is wasted, but we aren’t sure which half”.  Coincidently, the average brand link is 50%.  Our goal should always be to get higher.  The best Branding comes when you connect the Brand to the Climax of the ad.   It’s not about how much branding or how early the branding arrives.  

  1. Be Part of the Story:  in the spirit of big ideas, how do you tell a story, using your brand.  It’s not how much branding you use, but rather how closely connected the brand to the climax of your ad.
  2. Is it the Truth:  It sounds funny, but if there is a disconnect between what you say, and what you are….then the brand link won’t be there.  People will discard the ad.
  3. Own the Idea Area:  Be a bit different—make sure that what you do sets you apart from anyone else. 
  4. Repeat:  don’t be afraid of building your brand—and the simplest way to get branding is to repeat and repeat and repeat.
Communication

Communicating is about selling.  Keep in mind, communication is not what is said, but what is heard.  The best way to Communicate is through Story Telling that involves the brand.  The modern-day world of the internet allows richness in story telling.  

  1. Start a Dialogue:  If you can do a good job in connecting with the consumer, the branding idea can be a catalyst that enables you to converse with your consumer.
  2. What are you Selling?  You have to keep it simple—you only have 29 seconds to sell the truth.  Focus on one message…keep asking yourself “what are we selling”.drill
  3. Powerful Expression:  try to find one key visual that can express what you are selling.  This visual can be leveraged throughout
  4. Find Your “More Cheese”:  Many times its so obvious what people want, but we just can’t see it or articulate it. 
  5. Sell the Solution—not the Problem:  Brands get so wrapped up in demonstrating the problem, when really it is the solution that consumers want to buy. 
Stickiness

We all want our ads to stick.  You need to adopt a mindset of “will this idea last for 5 years”.  The Best way to Stick is to have an idea that is big enough.  You should sit there and say is this a big idea or just an ad?

  1. Dominant Characteristic:  things that are memorable have something that dominates your mind (e.g.:  the red-head kid)
  2. How Big Is the Idea?  Its proven that a gold-fish will get bigger with a bigger bowl.  The same for ideas.
  3. Telling Stories:   While visuals are key to communicating, in the end people remember stories—that’s how we are brought up—with ideas and morals that are designed to stick. 
  4. Always Add A Penny:  With each execution, you have a chance to add something to the branding idea.  Avoid duplicating what you’ve done…and try to stretch as much as you can. 
  5. Know Your Assets:  There has to be something in your ad that stick Know what that is and then use it, in new executions or in other parts of the marketing mix.

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If you don’t love the work, how do you expect your consumer to love your Brand.

To see a training presentation on Get Better Advertising: 

 

If you are in the mood to see stories on great advertising, here’s a few other stories:


Slide1

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

 

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

 
Ask Beloved Brands to help you with your advertising or ask how we can help train you to be a better brand leader.

10 things that Good Advertising Should Do

Brand LeadershipPeople always ask me “So what is it that makes a Brand Leader good at advertising?”

I used to think they must be more creative.  Or they are more in touch with creative people.   Or better yet, they are a visionary.  

I never really thought these answers satisfied me.  Advertising is so much more than that. 

In fact there are many things around advertising that have nothing to do with the creative.  There needs to be a great Brand Plan, the Creative Brief should be tight yet rich with insight.  Brand Leaders have to manage the process and stay on strategy and they should have an ability to select the right media.  They should take risks.  They have to be able to handle the stress of ambiguity against deadlines, and the pressure to make the numbers in the face of art.  Advertising is half art, half science.  They have to be able to give some freedom on execution, yet maintain a tight control on the strategy.  

Brand Leaders must be good at giving good feedback, maybe even a bit fussy on details.  Be nice though.  They have to love the work and bring that emotion to the table.  What about motivating the team?  Not just motivating the creatives, but the planners, the account people, the editors and even the directors.   Someone who is great at Advertising has to make decisions.  They have to be able to walk in the shoes of the consumer, yet still live at the desk of the brand.  They must have the ability to gain alignment with their own team and yet gain approval from the senior management of the company.  They have to be able to sell the work.  At all stages.  The list goes on and on.  

There are just so many things that are required to get good advertising.  Being creative is a great start.  But it is more.  

So after thinking about this question for a few years, I finally nailed it:  

A Brand Leader that is good at advertising is able to consistently get good advertising on the air, and keep bad advertising off the air.  

It’s such a simple yet complicated answer.  Almost as simple and complicated as David Ogilvy’s line “Clients get the work they deserve”.  I know that is true, in every way that it is meant.  I always ask Brand Leaders, “if you knew that how you showed up actually impacts the advertising, do you think you might show up differently?”  I hope the answer is yes.  But I’m not sure they do.  Those great at advertising get it.  

Sadly, there is an equally long list of things that make Brand Leaders bad at advertising.  These days, there is so much learning on the job that people end up as the decision-maker in the room, sitting there trying to lead the advertising when they haven’t even properly trained on how to do it.   Malcolm Gladwell says you’re an expert when you’ve had 10,000 hours.  And yet, there are Brand Leaders are thrust into leading an Ad Campaign with 20, 30 or maybe 100 hours.  And no training.  Even those who are supposed to teach you haven’t been trained.  So you are both learning.  How can you consistently get good advertising on the air,  managing such a complicated process when you’re still learning.  On the job.    

The 10 Things Good Advertising Should Do

Here’s a starting point for you when you’re judging creative.  

  1. Set Yourself Apart.  Beloved Brands must be different, better, cheaper.   Or they are not around for very long.   The story telling of the brand’s promise should help to separate the brand from the clutter of other brands that are stuck in our minds.  And that starts with creative that feels different and of course makes the brand seem different. 
  2. Focused!   A focused target, a focused message, a focused strategy against a focused communication idea, a focused media.  The whole discipline of marketing is founded on focus, and yet Brand Leaders struggle most in this area.  They always want that “just in case” option.  
  3. Keep the Idea and Communication very simple.  Communication is not what is said, but what is heard. Too many people try to shout as many messages as they can in one ad.  What does the consumer hear?  A confusing mess.  By throwing multiple messages you are just making the consumer do the work of deciding the most important message, because you couldn’t figure it out.  My challenge to you is to stand up on a chair and yell your main message as though you are standing on top of a mountain.  If you can’t YELL it out in one breath, then your idea is too complex.  Or just too long.  The Volvo Brand Manager gets to yell “Safety” in one clean simple breath.   Can you do that?  
  4. Have a Good Selling Idea.  While Big Ideas break through, they also help you to be consistent, because you have to align your thinking to the Big Idea.  You’ll see consistency over time, across mediums–paid, earned, social and search–and you’ll see it throughout the entire brand line up of sub brands.  Consumers will start to connect to the big idea and they’ll begin to relate your brand with that big idea.  Look at your ad:  does it have a big idea?
  5. Drive Engagement: Too many Brand Leaders forget to engage the consumer.   They get so fixated on saying their 7 messages that they figure the ability capture attention is just advertising fluff.  But it all starts with Attention.  The consumer sees 5,000 ads a day and will likely only engage in a handful.   If you don’t capture their attention, no one will remember the brand name, your main message or any other reason to believe you might have.  
  6. Let the Visuals do the talking.  With so many ads, you need to have a key visual that can capture the attention, link to your brand and communicate your message.   The ‘see-say’ of advertising helps the consumers brain to engage, follow along and remember.  As kids, we always love the pictures.  We still do.  
  7. Sell the solution, not the product.  Consumers use brands to solve problems in their lives.  Your brand will be more powerful if it solves the problems of life.   Figure out the consumers’ enemy and conquer it on their behalf.  Consumers don’t care about what you do, until you care about what they need.  No one has ever wanted a quarter-inch drill, they just need a quarter-inch hole. 
  8. Be Relevant with the Consumer.   A beloved brand finds a way to matter to those who really care.  It’s not only the right brand promise that matters, but the right communication of that promise.    You can’t sell carpet cleaning to someone who only has hard wood floors.   And you can’t sell a golf ball that goes 20 yards farther to someone who despises golf.  
  9. Make Ads that are based on a consumer Insight.  Insights are not facts about your brand.  That’s just you talking AT the consumer.   Insights are something the consumer already knows but they didn’t realize that everyone felt that way.  Insights enable consumers to see themselves in the situation and once you do that, the consumers might then figure the brand must be for them.  Insights allow you to connect and turn the ad into a conversation.  
  10. Tell the story behind the brand.  There should be richness in your brand’s purpose.  Why did you start this brand?   How does your brand help people?   Why do you get up in the morning?   Remember:  people don’t buy what you do as much as they buy why you do it. 
The ABC’S of Advertising

Another way to rephrase this list is through the ABC’S:  Attention Branding Communication and Stickiness.  

  • Attention:  You have to get noticed in a crowded world of advertising.  Consumers see 6000 ads per day, and will likely only engage in a few.  If your brand doesn’t draw attention naturally, then you’ll have to force it into the limelight.
  • Branding:  Ads that tell the story of the relationship between the consumer and the brand will link best.  Even more powerful are ads that are from the consumers view of the brand.  It’s not how much branding there is, but how close the brand fits to the climax of the ad.
  • Communication:  Tapping into the truths of the consumer and the brand, helps you to tell the brand’s life story. Keep your story easy to understand. Communication is not just about what you say, but how you say it—because that says just as much.
  • Stickiness:  Sticky ads help to build a consistent brand/consumer experience over time.   In the end, brands are really about “consistency” of the promise you want to own.  Brands have exist in the minds of the consumer. 

To read more on How to get Better Advertising, here’s a presentation to follow:

Be a Better Client

If how you show up to the agency will produce better advertising work  Then show up right.  

Agencies should be treated like trusted partners, not suppliers.   Slide1Engage them early asking for advice, not just telling them what to do and when.  If you tell an agency what to do, there will only be one answer “YES”.  But if you ask them what to do, there are three answers:  yes, no or maybe.   Seek their advice beyond advertising.   Build a relationship directly with the creative teams. Be more than “just another client”.  

Getting great advertising is a balance of freedom and control.  Most Marketers allow too much FREEDOM on the strategy but want to exhibit CONTROL on the creative.   It should be the reverse, you should control the strategy and give freedom on creative.  Don’t go into a creative meeting with a pre-conceived notion as to what the ad should look like.  Creative people are “in the box” problem solvers.   What they don’t want a) blank canvas b) unclear problem and c) your solutions to the problem.  Let them be in the box and find the solution for you.  That’s what motivates them the most.  

Here’s a presentation to help you be a better client.

 

If you are in the mood to see other great advertising, here’s a few other stories:

 

To see a training presentation on getting Better Advertising: 

 

Other Stories You Might Like
  1. How to Write a Creative Brief.  The creative brief really comes out of two sources, the brand positioning statement and the advertising strategy that should come from the brand plan.  To read how to write a Creative Brief, click on this hyperlink:  How to Write a Creative Brief
  2. Judging Advertising:  Here’s some thoughts around how to judge advertising using the ABC’S method:  Attention, Branding, Communication, Stickiness.   To read more click on:   Judging Advertising
  3. Turning Brand Love into Power and Profits:  The positioning statement sets up the promise that kick starts the connection between the brand and consumer.  There are four other factors that connect:  brand strategy, communication, innovation and experience.   The connectivity is a source of power that can be leveraged into deeper profitability.  To read more click on the hyper link:  Love = Power = Profits

 

Brand LeadershipI run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

 

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To reach out directly, email me at graham.robertson@beloved-brands.com

About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected.

Ten Best Super Bowl Ads of All Time

Super-Bowl-47-LogoEven though I’m almost over the Patriots loss from last weekend, let’s start Super Bowl week off with a tribute to all the great Super Bowl ads over the years.  

I hope a few of these spots bring back some good memories for you and if there are any special ones missing for you, feel free to add them in the comments.  

Coke “Mean Joe Greene” (1979)

Bit of that 1970s “cheese” for you, but I remember this one from my teens.  The spot has become as iconic as the drink itself.  

Apple 1984 (1984)

Great story of this ad in the Steve Jobs book–how the board never wanted to run it and they lied about the media commitment.  This was one of the first big Super Bowl ads, that changed the way advertisers saw the Super Bowl slots.    

Diet Pepsi Michael J Fox (1987)

A little bit of that “Back to the Future” feel of the 1980s Michael J Fox.  Very cute tone is a good fit for Pepsi.    

McDonald’s Jordan vs Bird (1992)

This one had a lot of break through and left us with the phrase “nothing but net”.  The current Tiger Woods/Rory McIlroy spot uses (steals) the same formula.  

Cindy Crawford “New Can” (1992)

Not much needs to be said about this one, other than that they repeated this 10 years later and she still looked the same.  

Budweiser: WASSUP! (1999)

The simplicity of this one, but it really does capture a male-bonding insight of how guys do interact with their buddies.  

FedEx “Pigeons”

FedEx has been using sarcastic humor to make their point for years.  This spot has a good feel with the FedEx tone.  

Snicker’s Betty White (2010)

Whatever Betty was paid, she’s made millions since because of this spot.  Quickly after this one, the power of a Facebook page demanded that Betty host Saturday Night Live.  A great little spot, one that Snicker’s has yet to fully capture in their pool outs on this campaign.   

Chrysler Eminem (2011)

I love the tone of this spot, perfect casting with Eminem–the rawness of his voice, attitude and authenticity.  The repeat in 2012 using Clint Eastwood was a good spot as well, but not quite up to the Eminem version.  “Imported from Detroit” is a very big idea.  Love it.  

Budweiser 9/11 Tribute (2002)

Even after all these years, this one might bring a tear to your eye.  Months after the tragedy of 9/11, this one takes the American icons of Budweiser and the Clydesdales marching through the streets of America and gives a nice salute to NYC.  

Good luck to this year’s Super Bowl, as many of us will be watching the TV ads as much as we’re watching the game.  The power of the venue as the Super Bowl out draws the final game of the other 3 sports (Baseball, Basketball and Hockey) combined.  

And I lied: I’m not quite over the Patriots loss yet.  

What’s Your Favorite Super Bowl Ad of all time?

To see a training presentation on getting better Advertising: 

Slide1

Do you want to be an amazing Brand Leader?  We can help you.

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you.

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to run a workshop to find your brand positioning or ask how we can help train you to be a better brand leader.