New holiday ad from Apple will bring a sweet tear to your eye

applelogoThere have been some great Christmas ads over the years and this latest from Apple is a very nice spot.  I love this ad.  Not just for the emotion it conveys but for the use of the brand as the hero in the ad.  The iPhone does create a little bit of magic.  Last year, I created my own photo book using the Apple’s on-line service.  It turned all the photos I take into a beautiful album.  If you are looking for a Christmas gift for a loved one, I would recommend you give it a shot.  It’s very easy. If I can do it, so can you .  Here’s the link:  Printing a Photo Book

In this 90 second TV ad, it shows a typical teenager hanging onto this iPhone constantly, and then from there, the magic happens.  

Enjoy.

If you like this story…

Last month I posted a Google Ad that makes everyone cry. It’s from India and does such a good job incorporating Google as an enabler.  Click here: New Google Ad Will Make You Cry

John Lewis to me is the King of all Christmas Ads.  Here’s story I did last month on the 2013 ad, but showing all the Christmas Ads that they’ve done.  My favourite of the ads is the 2011 version.  Click here:  New John Lewis Christmas Ad

You might also enjoy reading about brands that are using consumer insight as the basis of their advertising.  So many Brand Leaders think your job is to represent the brand to the consumer.  What if you were to represent the consumer to the brand?   Would your work look different?  Click on this story to read more:   5 Great Ads Based on a Unique Consumer Insight

And if you want to know how to write a better creative brief, here’s a simple step by step process to help you.  Click on this story to read more:  How to write an Effective Creative Brief

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you on Advertising that will help you to be a better brand leader.

Captivating Ad about Working Women rivals Dove’s “Real Beauty”

pantene.jpg.CROP.promo-mediumlargeA new ad from the Pantene in the Philippines is making its way around social media, with a message that compliments and even rivals the powerful messages of Dove’s “Real Beauty”.  The ad takes on the stereotyping labels that women face in the work place.

I’ve been a huge fan of the Dove campaign, about “real beauty” because they have created a huge idea that is worth loving.  doveThe creativity of the work breaks through the clutter with insights that make women stop and say “that is exactly how I feel”.  I’m always trying to push Brand Leaders to go more emotional and push for a big huge idea their brand can stand behind.  It’s always too easy for the Brand Leader to stay 100% logical, to put in claims and side-by-side demos and playing it safe.  But in the words of Marianne Williamson:  “Your playing small does not serve the world.”

This new Pantene spot has entered into the same space, but more focused on the work place and the image women need to fight.  It’s less about “inner” beauty and more about the “outer” stereotypes.

As a husband to a very successful career woman, I love this.  And as the father of a 15 year-old daughter, this has hope that women continue to break through against the stereotypes put on them.  

“Be Strong and Shine”

If you like this story…

You might also enjoy reading about brands that are using consumer insight as the basis of their advertising.  So many Brand Leaders think your job is to represent the brand to the consumer.  What if you were to represent the consumer to the brand?   Would your work look different?  Click on this story to read more:   5 Great Ads Based on a Unique Consumer Insight

And if you want to know how to write a better creative brief, here’s a simple step by step process to help you.  Click on this story to read more:  How to write an Effective Creative Brief

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you on Advertising that will help you to be a better brand leader.

The most Beloved Ads of 2013, with story-telling dominating the list.

Slide1As I watched all the great ads this year, I kept getting goose bumps and a few tears….not as many laughs as other years.  The biggest trend I see is the power of story telling with long ads that have the potential to be shared with friends through social media vehicles like Facebook and Twitter.  Even on this Beloved Brands blog, the google ad from India, has been viewed by 250,000 people and counting.  

I know Brand Leaders are still stuck on the 30 second ad, showing it with a frequency that drives consideration and purchase intention of your brand.  For many brands, that still is the primary method.  Let these story telling ads challenge your thinking though, and maybe inspire you to dip your toe into this area, or if the thought takes you further, jump into the deep end.  You don’t have to be Nike or Apple to tell stories.  You can see a brand like Dodge, likely considered by many as a mid-of-the-road brand and they’ve made the idea of farmers to be inspiration and a celebrated part of America.  

Here are the most Beloved Ads for 2013  

Dodge “God Made a Farmer”

Paul Henry’s voice is chilling.  The photography is brilliant.  It’s beautiful.  This is a Super Bowl ad, that doesn’t look like a Super Bowl ad.  The use of quiet is a great device to arrest your audience, especially when things are loud.  The specific call out of farmers is a focus I love, with no worry it will alienate the non-farmers.    This spot just screams “America”.  In my view, this is one of the best ads of the century so far.

Google India “Re Union”

This powerful ad has gone viral making people around the world cry, whether on a subway, at work or at your home computer.  A very simple story of a lost friendship.  Google has done an amazing job with advertising like the Parisian spot a few years ago.  The power for Google is showing how much we rely on Google for everyday things in life.

Dove “Drafting Board”

Dove’s real beauty campaign has taken the simple bar of soap and created a brand that stands up for Women.   This powerful video (more than an ad) tells the story of how women see their flaws more than others do.   It’s a great inspiring and challenging message.

Budweiser “Baby Clydesdale”

One more Super Bowl ad for you, and another very powerful yet simple story of raising a horse.   The horse running back to his trainer brings a sweet tear to your eye.

Sick Kids Hospital “You Got It”

I’m from Toronto, and while the current news is dominated by Mayor Rob Ford, I want to remind you that Toronto is also home to Sick Kids Hospital, one of the world’s best children’s hospitals in the world.   Like the Dodge ad, this ad uses a quiet arresting song to capture attention.  I was in the kitchen when this ad first came on and the song brought me to the TV.

Volvo Trucks

A very simple stunt, beautifully shot and aligned to what the brand stands for:  safety.  This captured tons of news attention and passing through social media.

John Lewis “Bear and the Hare”

Year after year, UK retailer John Lewis has created amazing Christmas ads. This  cute story will capture the imagination of children and the retailer has linked in the “Bear and the Hare” story by selling the books in store and creating an on-line tool to send Christmas cards to your friends.

K Mart “Ship My Pants”

I put this in with mixed reasons.  It’s a fantastic ad, highly creative and I know it is universally well-loved.  But it’s for the wrong retailer against a bad strategy.  I’m a bit tired of people saying “that ad will make me shop at K Mart”.  No it won’t.  Because when you get there, you’ll find a store not delivering the expected experience and bad quality pants that you won’t want shipped.  On top of that, it’s now 2013 and on-line shipping is pretty common among all retailers so there’s no real point of difference here.  If this was 1997 for L.L. Bean, maybe the ad would work.  But it’s cute and people like cute.  So enjoy.

Bud Light “Ramsay”

I’m a passionate football fan, and these ads are so insightful to the football fan.  The idea that we would put up with something we hate, like Ramsay” just to make sure we win is a great ad.   Bud Light has done quite a few of these ads to keep them fresh.  These are quiet little ads, likely won’t win any awards, might not sell that much more beer, but it’s a great tool to keep Bud Light as a part of the game.

True Move “Giving”

This ad from Thailand has gone viral around the world.  Another great story that makes people share.

Apple “Camera”

Interestingly enough, while Samsung and every other smart phone company were yelling, Apple was whispering.  This very quiet ad, might have flown under the radar, but it’s just a perfect demonstration of how we FEEL about our phone.  And how it is now such a part of our lives. 

If you think we missed one or a few of your favourites from this year, post them below.  

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you to be a better brand leader.

Have your say: Is this Holiday ad cute or offensive?

Most ads at Christmas are warm, loving story-telling moments that tug at your heart-strings. And along comes this ad from Joe Boxer and K-Mart which at first blush appears to be relatively cute and harmless.  It’s not that offensive, until of course, you link it to the sacred time of year:  Christmas.  

 

 

It sure stands out, and it has tremendous sharing capabilities with over 12 Million views on-line already.  But to show how polarizing this ad is, the Ad tracking shows it scores extremely high on attention, but very low on relevance.  It scored extremely high in the “dislike” category, however at the same time it scored very high on “likeable”.

This appears part of K-Mart’s shock value advertising they are using this year, following up on “Ship My Pants” ad below.

 

Brands really only have four choices:  better, different, cheaper or not around for very long. Both of these ads are cute ads, but neither really says why you would ever choose K-Mart.  Slide1I’m sure the ad industry likes them.  But you can get free shipping of lousy pants at many stores these days.  And Joe Boxer has pretty good distribution across most chains.

So aside from the shock value of these ads, is there really anything sustaining for K-Mart?  In Canada, there was a store called Zellers that used the same shock value style ads.  They just went bankrupt.

I’d mark this down as to a bad and confused creative brief, with a client more intent on seeing advertising as fun than effective. 

Have your say:  Will the new K-Mart ad drive more sales or not?

If you like this story…

If you’re in the holiday spirit, you might like to see how John Lewis of the UK has handled their Christmas ads the past 5 years.  They likely even jump out more than this K-Mart ad, while tugging traditionally at your heart strings.  New John Lewis Christmas ad

You might also enjoy reading about brands that are using consumer insight as the basis of their advertising.  So many Brand Leaders think your job is to represent the brand to the consumer.  What if you were to represent the consumer to the brand?   Would your work look different?  Click on this story to read more:   5 Great Ads Based on a Unique Consumer Insight

And if you want to know how to write a better creative brief, here’s a simple step by step process to help you.  Click on this story to read more:  How to write an Effective Creative Brief

To see a training presentation on getting Better Advertising

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you on Advertising that will help you to be a better brand leader.

New Google Ad will make you cry, without understanding a word that is said

I remember this old P&G advertising guy who always said “you know you have a good spot if you can turn the sound off and still get the ad”.  Try that one time and see if it works because it’s very hard.  

Here is a new Google ad where there is no English at all and yet the story is easy to follow.  If you want, you can turn on the Closed Captioning by hitting the tiny CC button at the bottom right of the video.  I watched it without understanding one word that was spoken and I was able to follow along.  And i cried. 

The ad is beautifully shot, and feels more like a mini-movie than a TV ad.  Well, it is 3 minutes and 32 seconds.  They stay authentic to the culture, with great visuals, music and language.  The story is simple–about two friends who have not seen other since their childhoods. 

The ad shows how much we rely on Google for looking up, finding, tracking  or just checking any little thing that makes our lives just a little bit easier.  Slide1It captures our attention, getting millions of likes already as it’s being passed around social media networks like Facebook and Twitter.  it involves the brand throughout without too much branding.  The tears generated at the end makes you want to pass it on, so they can experience what you just did.  Well done.  

The irony of Google, is they have done some of the best Ads this century–most notably the Google Parisian spot, which they aired during the Super Bowl a few years ago.  That spot was deeply engaging, showing how much we rely on Google in our lives.  I love this spot. 

If you like this story…

You might also enjoy reading about brands that are using consumer insight as the basis of their advertising.  So many Brand Leaders think your job is to represent the brand to the consumer.  What if you were to represent the consumer to the brand?   Would your work look different?  Click on this story to read more:   5 Great Ads Based on a Unique Consumer Insight

And if you want to know how to write a better creative brief, here’s a simple step by step process to help you.  Click on this story to read more:  How to write an Effective Creative Brief

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you on Advertising that will help you to be a better brand leader.

New John Lewis Christmas Ad (2013), from the company that does the Best Christmas ads

John Lewis, Christmas 2013

They use beautiful music, a movie-like storyline that demonstrates the beauty of gift giving, stretched out over 90 seconds.    No words are needed to tell the story.  They are not loaded with so much branding that they would turn you off before inviting you in.  The John Lewis ads take you on a journey with a slight twist at the end as they tug at the heart and bring a reminder of what the season is all about:  the gift of Giving. 

Here is the one for 2013, that is a whopping 2 minutes and 10 seconds that was launched on-line before TV.  It’s already enjoyed tons of free media in the UK.  Here it is:

This year’s ad has 3 million YouTube hits already after the first two days (still early Nov) and you can likely expect it to reach 25 million by Christmas.  John Lewis has taken the ad on-line selling the book “The Bear and the Hare” or get a chance to design a Christmas card that can be shared with friends.

johnlewis xmas card

The John Lewis Christmas Series

John Lewis has been doing these Christmas ads for years now.  People, including myself, are now starting to look for them.  I know when you run a long running campaign, it takes a lot of creativity to keep it going.  It has a nice song and a twist at the end.  My only complaint is that they are moving away from what first gave me goose bumps. 

For me best one was 2011, about the boy who couldn’t wait for Christmas

This is also a great one from 2010

And you can see the one from 2009.

Last year’s 2012 John Lewis Christmas ad was a bit different.  A bit too dark for me, a bit disconnected from the John Lewis brand or the campaign.  While a nice story, I think it’s a miss.  

Have your Say

My fav is 2011, but all are great and well loved.  Now is your chance to vote for which of the John Lewis ads is your favorite.  

 

I can’t wait for next year’s ad
If you like this story…

A new Ad from Apple will likely bring a tear to your eye.  In this spot, a teen appears to be constantly hanging onto to his iPhone and from there, the magic happens.  New Apple Holiday Ad will bring a tear to your eye

You might also enjoy reading about brands that are using consumer insight as the basis of their advertising.  So many Brand Leaders think your job is to represent the brand to the consumer.  What if you were to represent the consumer to the brand?   Would your work look different?  Click on this story to read more:   5 Great Ads Based on a Unique Consumer Insight

And if you want to know how to write a better creative brief, here’s a simple step by step process to help you.  Click on this story to read more:  How to write an Effective Creative Brief

Do you want to be an amazing Brand Leader?  We can help you.  

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

 

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you on Advertising that will help you to be a better brand leader.

Top 5 Things Brand Leaders Should be Worried About

Are You Worried Enough?

Everywhere you look, people are telling you not to worry so much.  There has become such a “Don’t worry, be happy” mentality.  You can buy books on it, go on-line for tips, take a yoga class or attend seminars that are all designed to help you worry less.  Slide1These might be band-aid solutions.  Because if you are no longer worried and you never took any action against those worries, you might sleep better in the short run, but your brand might fall completely apart while you’re sleeping.  So oddly enough, I’m here to ask you:  Are you actually worried enough?   And with that worry, are you taking the right action against the things that matter???

5 things you should be worried about:
  1. The underlying brand health numbers?  Most leaders track sales and share, pushing hard on a quarterly basis.  But, just like a slim person that works out and runs who can have high blood pressure and cholesterol, a brand can have the same internal health issues.  Slide1Brand Funnels can help you analyze where your brand really stands, against awareness, consideration, purchase and loyalty, whether looking at absolute scores, ratios, comparisons with competitors or tracking over time.  The Funnel also helps identify where you are on the Brand Love Curve and can help choose your brand strategy:  Indifferent brands have skinny funnels throughout. You should fuel the  awareness to kick-start the funnel and drive some sales.  At the Like It stage, the Funnel tends to narrows at purchase.  Creating a more emotional connection will keep the consumer engaged right through the funnel to the purchase and make you a little more loved than just liked.  At the Love It stage, you should have robust funnels, but may still see a leak at the loyalty stage.  Closing the leak and building a stronger loyal following will turn your brand into a Beloved Brand.  Beloved Brands have the most ideal funnels, but you should still track and attack any weaknesses you discover before competitors can attack them.  If you know the health of your brand, you’ll sleep better at night.  
  2. How aligned is everyone on your team?   I’m a strategy guy, but even I can tell you that a team moving in one direction against a good strategy is better than a stagnant team still in search of the amazing strategy or moving in two or three distinct directions.  Part of the problem I see with executive teams is the Leader of each functional area comes with their own bias: The finance leader thinks the brand should maintain margins and go for a lower share.  The operations leader wants less skus and a more efficient plant.  The sales leader wants more volume, even if it means cutting the price.  And the marketing leader wants more advertising to drive share.  Each answer has merit, but they are never brought together behind one plan.  Strategy is about making choices.  But even with a choice, unless the teams are aligned, key members will just be anticipating the failure of the choice.  If you have an aligned team, you’ll rest a lot easier on the drive home each night.  
  3. What your competitors are doing?  it’s important that you’re constantly tracking where your competitors are–not under-estimating them or over-reacting to their tactics.  You should understand the competitors actions deeply.  USP 2.0A great practice in a real competitive battle is to do up a full brand plan of how you anticipate they will act. That would include budgets, goals, market research, strategies and tactics.  Once you find your unique selling proposition, you must work hard to maintain ownership over it.  Brands have to be either unique, better or cheaper.  Or else, not around for very long.  In a highly competitive and combative category, use the strategies of Marketing Warfare:  1) Defensive:  Leader of category or sub-category defending their territory by attacking itself or even attacking back at an aggressive competitor.  2) Offensive:  Challenger’s attack on the leader to exploit a weakness or build on your own strength.  3) Flanking:  An attack in an open area where the Leader is not that well established. 4) Guerrilla:  Going into an area where it’s too small for the Leaders to take notice or are unable to attack back.  Constantly analyzing and attacking the competition will keep you one step ahead.  
  4. What your brand will look like 5 years from now?   While you are feeling pressure to make the current quarter, if you keep going quarter-by-quarter, you’ll start to feel like a mouse who is constantly running just to make that next quarter. But every 90 days, you’re missing that long-term vision, purpose and brand values that can help guide your organization in driving the brand’s growth.  Does everyone in your organization know the brand vision?   Does everyone know and live the Brand’s DNA, weaving it into everything that you do.  Once you establish your Brand’s DNA, it should drive every part of your brand organization–brand plan, communications, people, R&D, profitability and sales organization.  Everything should drive the relationship between your brand and consumer.   If you know where your brand’s direction and get everyone moving towards that common direction, trust me, you’ll feel a hell of a lot better as the leader.  Slide1
  5. How good are your people?  A good leader recognizes that they are only as good as their people.  The better your people, the better the work, and that means the better results.  You should evaluate your team against skills, behaviors and experiences.  To drive effective Brand Leaders, a good rule would be 10% of the time should be on training–not just at junior levels but right up to the Brand Leaders.  Many companies are cutting back on training, and you’ll start to see the gaps in your people.  Using the 10% rule would mean up to 20 training days–that would be used against strategic thinking, analytics, planning, leading and managing.  But if you’re only doing 2-3 days of off-site training or the training you’re doing is to meet corporate compliance, then you’ll notice that the performance of your people just won’t be there.  Who will replace the best people on your team?  Who will replace you?  That should concern you.  What’s happening in marketing these days is we hire a bright person and just throw them into the job.  While “learning on the job” is a reality in marketing, there needs to be a balance with coaching and training.  If you’re relying on bosses to do the training, you have to realize that manager never received any training either so how competent are they to teach?  And if you’re worried about investing in training and then the person quits, you might actually realize that maybe if you invested in training you might drive up the retention.  A recent study shows that 52% of employees say they would leave a role because of their direct manager, and two-thirds are convinced their managers don’t know what motivates them to be more productive.  A constant revolving door will not create great work or the results you’re looking for.  To read more on what makes great Brand Leaders, follow the link to the Brand Leadership Learning Center   If you have great people on your team, you’ll get much better results on the business, and you can find that work-life balance you’ve always wanted.  
So the question I have for is “Are You Worried Enough?”   And what are you doing about it?

 

Slide1

 

To read more about how to create a Beloved Brand:

 

Skills to Challenge Your Brand Leaders:  
  1. How to Write a Brand Plan:  The positioning statement helps frame what the brand is all about.  However, the brand plan starts to make choices on how you’re going to make the most of that promise.  Follow this hyperlink to read more on writing a Brand Plan:  How to Write a Brand Plan
  2. How to Write a Creative Brief.  The creative brief really comes out of two sources, the brand positioning statement and the advertising strategy that should come from the brand plan.  To read how to write a Creative Brief, click on this hyperlink:  How to Write a Creative Brief
  3. How to Write a Brand Positioning Statement.  Before you even get into the creative brief, you should be looking at target, benefits and reason to believe.   To read how to write a Brand Positioning Statement, click on this hyperlink:  How to Write an Effective Brand Positioning Statement
  4. Turning Brand Love into Power and Profits:  The positioning statement sets up the promise that kick starts the connection between the brand and consumer.  There are four other factors that connect:  brand strategy, communication, innovation and experience.   The connectivity is a source of power that can be leveraged into deeper profitability.  To read more click on the hyper link:  Love = Power = Profits 

Brand LeadershipI run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

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To reach out directly, email me at graham.robertson@beloved-brands.com

About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected

Brand Management: How to Be a Great Brand Leader

Brand LeadershipIt seems that marketing these days is more about “doing” than it is about “thinking”.  

“Activity Based Marketing” has replaced strategic brand management. Marketers are content if they are doing something, regardless if it is the right something.  Everyone I interact with is too busy doing stuff, running from meeting to meeting, chasing the to do list.  Marketers today are so busy, that they don’t have time to think.  If you want to be a great marketer, you need to be carving out time to sit back in your chair and say “what’s next”.   

Are you Strategic?  

I know you want to say yes.  And I’m sure it’s on your Linked In profile.  So you must be.  But if you are doing more activity than you are doing the thinking, then you aren’t really operating strategically.  You are too busy chasing your own tail.  Strategic Thinkers see “what if” questions before they see solutions.  They map out a range of decision trees that intersect and connect by imagining how events will play out.  They reflect and plan before they act.   They are thinkers and planners who can see connections.   Non Strategic Thinkers see answers before questions.   They get to answers quickly, and will get frustrated in delays. They opt for action over thinking, believing that doing something is better than doing nothing. They are impulsive and doers who see tasks.  They can be frustrated by strategic thinkers.  Look back at the past week and ask “are you acting strategically?”

Are You a Fundamentally Sound Marketer?

No matter how bright you are, if you haven’t been properly trained, then you aren’t realizing your full potential.  You likely are struggling with writing your brand plan, you aren’t quite sure what has to go onto the creative brief and you aren’t sure how to give an agency feedback.  You’re not sure which media option makes the most sense for your brand.  These days, marketing has become a completely “on the job” training ground.  There’s very few fundamentals being taught.  You are given a desk and a brand and told that “we think marketers learn on the job” and “we think it’s your boss who should be teaching you”.  Since there has been a few generation of marketers who haven’t been trained, it’s very likely that your boss isn’t quite sure of the fundamentals of brand management.

If you are a bright, but you think you are lacking the fundamentals, you are not alone.    

Are you Running the Brand?  Do you act like an Owner?

Brand Manager has to have a mindset that reflects the CEO, accountable for growth, costs, profit and shareholder wealth.  A great marketer runs the brand, rather than letting the brand run them.  The starting ground for running the brand is to have your finger on the pulse of the brand and make sure everything revolves around that pulse.  Everything in the company should feed off the Brand DNA.  The Brand DNA (many call it the Brand Essence) is the most succinct definition of the Brand.  For Volvo, it’s Safety, while BMW might be Performance and Mercedes is Luxury.  The Brand’s DNA has an external and an internal.  Externally, you should be looking at the consumers’ view and the brand personality you’re trying to project outward to them.  Internally, the products and the internal brand beacon should help align everyone working on the brand.   

Slide1The classic role of Brand Management is that the Brand Leader is at the hub and everything revolves around that Brand Leader.   But in reality, they aren’t really revolving around the Brand Leader.  They are revolving around the Brand DNA and it’s just that the Brand Leader owns that DNA and uses it as a lens to judge all the activity around the Brand.   That is the starting point of strategy.

Everything Revolves around the Brand DNA

The Brand DNA should help frame 

  1. Brand Plan that drives the business for the upcoming year or the next 5 years 
  2. Brand Positioning that connects to the consumer through marketing communications 
  3. Customer Value Proposition that links the consumer needs to the benefits of the brand 
  4. Go-To-Market strategy that frames the distribution and the selling process 
  5. Cultural Beacons that help define the brand internally through values, inspiration and challenge and finally 
  6. Business Results, with each brand offering a unique way that it makes money.   Each of these six needs feed off the Brand DNA, look to the definition as a guideline for how to align to the brand.  

When you begin to blow this out one step further, you can start to see where the complexity comes into play with each of the six areas have their own needs that should still feed off that Brand DNA.

Use the Brand Plan to Drive the Direction of the Brand

The planning area should help to frame the Brand Plan, which is a combination of a one year Brand Plan and a 3-5 year strategic plan.  The Vision and Mission provide the future direction, objectives align to the Business needs and Brand Funnel objectives and Strategies and Tactics help to drive towards those objectives.  Included as well should be a Calendar and Budgets.  For a tutorial on how to write a Brand Plan, click on the following link:  How to Write a Brand Plan

Plan 2.0

From the DNA, map out a positioning statement that can help frame the Marketing Communications plan.  That includes the creative big idea, the media mix, earned media (PR, Events) social media, key influencers (e.g. Doctors or Contractors or Bloggers).  As well, the positioning frames the identity which could include logo, language, look and feel and brand book.  My hope is that you don’t change this very often.   Looking at the complexity of the Brand Management system outlined here, it baffles me that Brands facing tough times reach for changing their logo so quickly when so many other factors could be driving the issues.  For a tutorial on writing Creative Briefs, click on:  How to Write an Effective Creative Brief

Staying on Strategy is just as Hard as Coming up with the Strategy 

If you don’t have time to think, then how do you know what you’re doing is the right thing to do?   The Go-To-Market plan should also feed off the Brand DNA and come out of the Brand Plan.  The Distribution strategy and needs should match up to the needs of the brand, including decisions around Key Account focus, pricing, sku mix, promotion and the possible role of new products.  In a fast-moving category like cereal or gum, or a high technology driving category like computers, phones or TVs, both share a high need for product innovation.  For brands that require in store selling, you should also include the In-store experience which could be demonstration, signage or trial as well as possible selling messages for sales people on the floor of the distribution channel.  These messages should feed directly from the brand messages.

The R&D plan should feed off the Brand DNA and develop products that match the brand.  Too many times, R&D is in their own world, trying to invent things that have nothing to do with where the brand sits.  They expect marketing to be able to sell their inventions.  Even in a technology driven business, Apple is driven first by the consumer.  Steve Jobs really understood that you don’t just sell what you have.

Brand also drives the Culture and the DNA should provide a beacon for the People to follow.  The brand story told within the company is even more important than what you might tell the market through your advertising.    Talent management means hiring the right people and providing the right training.   Too many companies are cutting back on training.   Remember that better people produce better work that drives better results.   Keep investing in your people and the business results will come.  Empower your people to get the most from their ideas.  Leverage values, inspirational touch points and processes to inspire and challenge them on achieving greatness.

Managing the Brand

Brand drives the Business Results.  Slide1 The more loved a brand, the more tightly the connection it has with their consumers.  This connection becomes a source of power that the brand can wield in the market to drive higher growth rate and profitability.   The Brand Leader is responsible for driving the P&L, driving sales and share, managing the forecast and costs for an efficiently run brand.  The Brand Leader must figure out the levers of the P&L it can use to drive more profits.  For a tutorial on driving profits through your brand, click on:  How to Drive Profits through Your Brand

Leading the Brand

Putting the Brand Leader front and centre will allow you to leverage the Brand DNA into each of the areas of your business, whether that’s marketing, sales, R&D, finance or human resources.  The Brand Leader should be at the centre of this hub, with each area looking to the Brand DNA as a beacon of how they can do their job most effectively in helping the brand drive long-term growth and profitability.

Here’s a robust summary on Brand Management that looks at it through 8 areas:  

      1. Beloved = Power = Growth = Profit
      2. Brand DNA and Vision
      3. Brand Promise
      4. Brand Analytics
      5. Brand Plan
      6. Execution
      7. Managing
      8. Leading

Other Stories You Might Like
  1. How to Manage Your Marketing Career  This looks at the four levels in marketing from ABM to Brand Manager to Director and up to VP of Marketing.  For each level it outlines the 5 things you need to master.   To read and even download the story, click on this hyperlink: How to Manage Your Career from ABM to CMO
  2. How to Write a Brand Plan:  The positioning statement helps frame what the brand is all about.  However, the brand plan starts to make choices on how you’re going to make the most of that promise.  Follow this hyperlink to read more on writing a Brand Plan:  How to Write a Brand Plan
  3. Turning Brand Love into Power and Profits:  The positioning statement sets up the promise that kick starts the connection between the brand and consumer.  There are four other factors that connect:  brand strategy, communication, innovation and experience.   The connectivity is a source of power that can be leveraged into deeper profitability.  To read more click on the hyper link:  Love = Power = Profits

Brand LeadershipI run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

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To reach out directly, email me at graham.robertson@beloved-brands.com

About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected.

How to ask Big Questions that get to Big Strategic Answers

Slide1In our marketing careers, we start off in a doing-role and get completely swamped in execution.   We think “if only I had a higher level job, I’d actually have time to think, rather than just do”.   The problem for many of us, is not only do we get good at the doing, we get so good that we can’t get past it and we never end getting to the real strategic thinking.  We just become a do-er at a higher level and drive everyone crazy beneath us.

When I talk to many of the senior Brand Leaders, at the VP and Director level, I hear 3 common things:

  1. “I am too busy and I have no time for strategic thinking”
  2. “My team lacks the experience so I have to jump in resolve issues myself”
  3. “If I didn’t jump in, it just wouldn’t get done right”
Are you really Strategic?

Everyone out there claims to be a strategic thinker, but I would guess that really only half of us really are strategic.

  • Strategic Thinkers see “what if” questions before they see solutions.  They map out a range of decision trees that intersect and connect by imagining how events will play out.  They reflect and plan before they act.   They are thinkers and planning who can see connections.   This is PLANNING!
  • Non Strategic Thinkers see answers before questions.   They get to answers quickly, and will get frustrated in the delays of thinking.   They think doing something is better  then doing nothing.   They opt for action over thinking.    They are impulsive and doers who see tasks.  They are frustrated by strategic thinkers.  This is EXECUTING!

As a senior Brand Leader, it is easy to get so wrapped up in the details of the execution that you’re making the non-strategic decisions on behalf of the team.   You have just really become the “senior” Senior Brand Manager that really annoys your team.   Instead of providing the team with a vision, challenging on strategy or teaching the team, you’re telling them to make the flash bigger and change the sell sheet to purple.

If you speak in a telling voice, you leave your team with one answer:  YES.   If you speak in an asking voice you leave your team with 3 answers:  YES, NO or let me dig in a bit more and find out.  

Instead of telling people what to do, why not challenge yourself to sit back slightly and ask the really tough challenging questions.  You’ll know you’ve asked a really tough question when you don’t even know the answer.   There’s nothing wrong with stumping the team, because you’re even stumping yourself in the process.

So What are the Tough Questions to Ask?  

As your team might be at the beginning stage of digging in on analysis, here’s are 10 great questions to ask your team:

  1. How do we make money?   This focuses them on figuring out the pathway from the activities on the brand to the results in the market and the profitability on the balance sheets.   The most beloved brands use the consumer connection to create a source of power that they can use on various areas of the market and then use that power to drive the brand’s profitability.   Your team should be able to map this out and use it as a roadmap for the brand’s future.   If you’re not focused on power and profit, then you’re not strategic.  
  2. What is it that makes us different?  USP 2.0The best of brands are either better, different or cheaper.   Or not around for very long.   If you can’t answer this question, then how do you expect your consumer to be able to answer.   You’re likely just a me-too brand and once that’s discovered, you’ll be on a downward spiral.   
  3. Why are we here?  How did we get here?  Where could we be?    It’s great for getting to the vision, without writing the word “vision” up on the board and saying to everyone “ok go”.  That gets you no-where.   Pick a magical date of 5-10 years from now and say “if you got everything you wanted, what would the brand look like in 5 years?”  Push them hard on the where to, because that’s when the brand starts to transform itself.  
  4. What’s holding us back from being where we want to be?   Once you get the team focused on the vision of 5 to 10 years from now.  This allows you to start attacking your brand, to find the inhibitors that you can try to unleash or course correct.  
  5. Which would be easier:   getting our most loyal users to use more, moving up those who have already bought into the brand to start using regularly or getting a new user?    This is pushing them towards a strategic choice, whether to focus on base users or new users–penetration or usage frequency.  It also should start to force you to look at your brand funnel to see where you have strength and where you have gaps.   Every brand should be utilizing a brand funnel.   It’s almost negligent to not use one.   Slide1That’s like working out at the gym and not knowing your blood pressure or cholesterol scores.  When you layer in What would make us more Money, you might start to see the ROI impact of the same decision.  
  6. What would our consumer say about our brand?  This shifts the focus of the discussion from a myopic brand focus into thinking about the consumer first.   Everything you do should be start and end with the consumer in mind.  After all, if you figure out how to win over the consumer, you become more powerfully connected and can drive greater growth and profits through that power   
  7. For Strategy, what choices are on the table that helps you gain a foothold into the market but also helps to drive the long-term win? A test for any great strategy is whether it has all 4 key elements.   FOCUS:  all your energy to a particular strategic point or purpose.  Match up your brand assets to pressure points you can break through, maximizing your limited resources—either financial resources or effort.   Pick a tight target market of those who can love you, and pick a unique position that you can stand behind and win.   You want that EARLY WIN, to kick-start of some momentum. Early Wins are about slicing off parts of the business or population where you can build further. Find that connection with your consumer—moving them along the love curve.  LEVERAGE everything to gain positional advantage or power that helps exert even greater pressure and gains the tipping point of the business that helps lead to something bigger.  Your brand finds a way to turn the consumer connectivity into a source of power the brand can leverage.Seeing beyond the early win, there has to be a GATEWAY point, which is the entrance or a means of access to something even bigger.   It could be getting to the masses, changing opinions or behaviours.  Return on Investment or Effort, where you can translate all the power you’ve earned into profits and brand value.
  8. For any choice related to brand positioning and go-to-market, whether it’s target market, main message, media choices or activities, force their hand by asking a few questions to ask:  1) which one gets us on our way to vision faster?    2) which one helps us grow faster  3) which one makes us more money?   Always push your team to focus by making them use the word “or” instead of “and”. If you think you are a strategic decision maker, then whenever you choose both, you’ve failed.   When you go into a casino, and put one chip on each of the 38 choices on the roulette wheel, it might be fun, but you’ll never win.    By targeting everyone then you’re not making the choice, you’re just depleting your resources.   And you run the risk that no consumer ever says “wow, that brand is really speaking to me.”
  9. When seeing new creative execution of anything, ask “DO YOU LOVE IT?” and then watch their eyes.  Do you think our costumer will love it?  Is this connected to personal pride or are they just passing the buck filling in forms.  not okGetting something to market, big or small takes a herculean effort to overcome obstacles.   I want to know on day 1, will they fight for it?   A great idea that falls on the vine is worth less than an OK idea executed with passion.  If we don’t love the work we do, then how do we expect the consumer to love the brand?    OK is the enemy of greatness.  
  10. Why do you want to spend this money?    If you are about to spend millions of dollars, I want to hear the reason why you think it’s crucial, why it will pay back even greater than the resources we put forward.   Understanding and aligning to one key objective allows everyone to focus on the outcome.   

And finally, the most important question of all:  What do your instincts think we should do?   And then listen.  You might be surprised by the good thinking on your team and you might be surprised that their answer is better than the one that is in your head.  

This might be most obvious of questions, but how many times per week do you ask this?   Imagine the responses you might get from that.  Imagine how motivated your team would be.  As a leader, I want you to start exhibiting more patience.  You have to learn the art of questioning that sets up the listening.  If you learn this skill you’ll start to realize that you can still control the direction of the brand through questions, even more than through direction.  On the plus side, you’ll have a fully engaged, motivated team that’s ready to deliver.

As a Brand Leader at the executive level, you should walk into every meeting telling yourself “I know less about this than anyone in the room” and that puts you in the most powerful position to ask the right strategic questions and listen for the right strategic answers.

The bigger the question, the bigger the answer.

To help improve your strategic thinking, read the following presentation:

If you or team has any interest in a training program, please contact me at graham.robertson@beloved-brands.com

grAbout Graham Robertson: I’m a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke. The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge. My promise to you is that I will get your brand and your team in a better position for future growth. To read more about Beloved Brands Inc., visit http://beloved-brands.com/inc/   or visit my Slideshare site at http://www.slideshare.net/GrahamRobertson/presentations where you can find numerous presentations on How to be a Great Brand Leader.  Feel free to add me on Linked In at http://www.linkedin.com/in/grahamrobertson1  or on follow me on Twitter at @GrayRobertson1

I run Brand Leader Training programs on this very subject as well as a variety of others that are all designed to make better Brand Leaders.  Click on any of the topics below:

Brand Focus: Great Marketers use the word “or” more than “and”

Strategy is all about Choices

“It’s all about choices” is how my marketing professor started every class.  He’d repeat it about 8-10 more times each class, sometimes after someone made a choice and sometimes after someone didn’t.  I still see a fear among many marketers to make choices–whether it’s a target market, brand positioning or strategies or the allocation of spend.  Good decision-making starts with forcing yourself to use the word “or” instead of keep using the word “and”.  

The most important element of Marketing Strategy is the exact area where most Marketers struggle:  FOCUS!

Why should you focus?
  • Every brand is constrained by resources—dollars, people and time.  Focus makes you matter most to those who actually might care.  Focusing your limited resources on those consumers with the highest propensity to buy what you are selling will deliver the greatest movement towards sales and the highest return on investment for those resources.  I was leading a session on a Tourism Region and asked who the key targets were.  The first answer was pretty good–it was some of the regions that were within close proximity.  Then people around the room kept saying “well, what about…” and “we can’t forget…” and “we don’t want to alienate…”   And the President says in serious tone:  “we target everyone, because it could be anyone really”.
  • In a competitive category, no one brand can do it all.  Focus makes you decide whether to be better, different or cheaper.  Giving the consumer too many messages about your brand will confuse them as to what makes your brand unique.  Trying to be everything is the recipe for being nothing.   I was lucky that my first marketing job at General Mills was managing child cereals, where each quarter, I had to do a promotion on 5 different cereals.  So, twenty times per year, I had to work with the 2 x 2 inch corner of the cereal box and put a message that would make a 5-year-old scream at their Moms to buy the cereal.  That taught me a lot about focusing my messaging.
  • Trying to do everything spreads your resources and your message too thin, so that everything you do is “ok” and nothing is “great”.   With a long to-do list, you’ll never do great at anything.   And in a crowded and fast economy, “ok” never breaks through so you’ll never get the early win to gain that tipping point that opens up the gateway to even bigger success.  I once had a director working for me, who kept spinning around never getting anything done.  His team was complaining that every time they started a new project, he’d come up with new ideas.  I sat down with him and asked him to bring his project list for the up-coming quarter.  He came in with 83 projects!!!  I said “how do we narrow this list down to five”.  He looked at me like I was insane.
When You Focus, Four Things Happen
  1. Better ROI:   With all the resources against one strategy, one target, one message, you’ll be find out if the strategy that you have chosen is able to actually moves consumers, drives sales or enhances other key performance indicators.  Did you actually get done what you wanted to get done?  If you spread those resources, you may never see any movement and then figure your strategy is wrong.
  2. Strong Reputation:  When you only do one thing, you naturally start to become associated with that one thing.  With consumers, you get the reputation as the “fast one” or the “great tasting”.   And internally, as people in the company start to align to your one thing, eventually you become very good at that one thing.   Look at Volvo with “safety”.  Every consumer message for 30 years is about safety.   And internally, everyone at Volvo is fixated on safety, coming out with new safety innovations ahead of everyone else.  Yes, Volvo’s have leather seats, go pretty fast, have a CD player and even come in multiple colours.  But they don’t feel the need to have to say it.
  3. More Competitive:  As your reputation grows, you begin to own that one thing and your are able to better defend the positioning territory.  As categories mature, brands start to stake claims and if you’ve got something that’s unique, relevant and motivating, you’ll be able to own it.
  4. Bigger and Better P&L:  As the focused effort drives results, it opens up the P&L with higher sales and profits.  With a better ROI, you get to go back to management and say “it worked” and they’ll say “ok, let’s increase the investment”.  And that means more resources will be put to the effort to drive even higher growth.  As you efficiently drive the top-line, the P&L opens up a bit and becomes easier for a brand leader to work with.
Where Your Focus Shows Up
  • Pick a focused Target Market:  While it’s tempting to sell to everyone.  Focus your resources on those most likely to buy. Realizing not everyone can like you is the first step to focus on those that can love you.  Whether you are a niche player focused on guerilla tactics, or the number two player attacking the category leader having a focused target market is crucial. I see a difference between a “buying target” which is those consumers who currently buy the product naturally without your effort and a “strategic target” of those consumers who you want to get to act–whether it’s considering, purchasing or continuing to buy.   Rest assured that the buying target will not likely leave you because they aren’t in the strategic target–whether that’s in your TV ad or as part of your promotions.
  • Pick a focused Brand Positioning:  Start with the target market you just picked–and assess their need states to see where you can best match up.  Beloved Brands are either better, different or cheaper. Or they are not around for much longer.   There’s too much pressure to be a copy cat brand–your channel might be the first to reject you, but if not, the consumer surely will.  The winning zone is to match up what your consumer wants and what you do best.   Avoid taking your competitor on in the space that they are better than you or you’ll get your butt handed to you.  Where you are both trying to meet the needs of the consumer and are equal in performance, be careful that the leader may win, unless you can find ways to connect emotionally, be more innovative or find ways to provide superior execution.  But even then, this space is a risky place to play.
  • Pick a Focused Strategy:  Brands need to understand where they sit before picking strategies.  Evaluate the health of your brand using the Brand Funnel to understand where you are strong and should keep pushing or where you have a weakness (a Leak) that you need to close.  Where you sit competitively–whether you are the Leader, challenger or a niche player–impacts what competitive strategy you might choose.  I also promote the idea of the Brand Love Curve where the relationship between the consumer and brand move along a curve going from Indifferent to Like It to Love It and onto a Beloved Brand for Life.  The farther along the curve, the tighter the connectivity, which means more brand power and a potential to drive growth and profits.  Where you are on the Brand Love Curve can help focus your strategic choices.   If your brand is Indifferent, you need to establish your brand in the mind of the consumer so they are aware and consider your brand.  If you’re stuck at the Like It stage, you need to separate yourself and drive the rational and emotional benefits into your consumers mind.  If you’ve made it the Love It stage, keep finding ways to tug at the heart of your consumers and find ways to build it into their daily life.  At the Beloved Brand stage, keep fuelling the magic to maintain the love.  Attack yourself before others attack you. Leverage all the power you’ve created to stay in the lead position
  • Focused Activities.  While everyone talks ROI, I talk ROE as well.  Return on Effort forces you to prioritize all your activities.  If you put all the proposed tactics and activities on a grid, plotting the ideas as Easy vs Difficult to and then Big Wins vs Small Wins, you want all your focus to be on the Big and Easy ideas.  If the ideas are Easy and Small then brainstorm ways to make them bigger.   If they are Big but Difficult then brainstorm ways to make them easier.  The Biggest Easiest ideas will drive a higher ROE and in turn a higher ROI.  It’s the point where you’ll see an impact for what you do.
Challenge Yourself to Focus

If I can challenge you in each of the areas.  Push yourself on the target to have a bulls-eye target of no more than 5 years.  Force yourself to have one “shout from the mountain” style main message supported by a maximum of two reasons to believe.  As you’re doing your brand plan, try to narrow it down to 3 key strategies and for each strategy a maximum of 3 tactics.  That leaves you taking your resources and spreading them across a maximum of 9 tactics in total.  Spend 75% of your resources against the top 3 tactics.  That’s much more focused than 5 strategies with 5 tactics per–which spreads your resources and efforts across 25 tactics in total.  None of these are hard and fast rules, just challenges to be more focused.  

Watch what happens when you start saying “or” and stop saying “and”.  After all, “It’s all about choices”.  

 

I run Brand Leader Training programs on this very subject as well as a variety of others that are all designed to make better Brand Leaders.  Click on any of the topics below:

To see the training presentations, visit the Beloved Brands Slideshare site at: http://www.slideshare.net/GrahamRobertson/presentations

If you or team has any interest in a training program, please contact me at graham.robertson@beloved-brands.com

 

 

About Graham Robertson: I’m a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke. The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge. My promise to you is that I will get your brand and your team in a better position for future growth.  To read more about Beloved Brands Inc., visit http://beloved-brands.com/inc/   or visit my Slideshare site at http://www.slideshare.net/GrahamRobertson/presentations where you can find numerous presentations on How to be a Great Brand Leader.  Feel free to add me on Linked In at http://www.linkedin.com/in/grahamrobertson1  or on follow me on Twitter at @GrayRobertson1

Nike’s “Find Your Greatness” is Stealing away the Olympics again!!!

At Beijing in 2008, Nike did such a good job that almost as many consumers felt they were the Olympic sponsor.

They flooded the malls of Beijing with Nike ads, knowing that people would be so hot, they would seek shelter in the malls. It was so successful, it forced the IOC to change the rules for Vancouver 2010 where only sponsors could do any ads within 150 miles of the host city. In London, Nike’s Jordan brand has already announced that they will be carrying live tweets of the US team’s Basketball games. (to read that article, click here: Nike to Ambush the Olympics through Twitter) But Nike’s “Reach For Greatness” campaign has the chance to steal away the games of London 2012.

For me, there are two visuals that stand out from these Olympics:

  1. The kid up on the diving tower, who stands in terror and eventually jumps
  2. The fat kid running along an empty country road at the break of dawn.

Here we are watching the Olympic games, where the greatest of the greats converge. Where Silver is referred to as the first loser. Where people who come fourth are in tears and feel the need to apologize. Where millionaires are instantly made–their sponsor has their new TV ad out within seconds of winning Gold. Visa congratulated athletes with real-time footage seconds after their victory and Corn Flakes has the Gold Medal winner already on their box. Terrific marketing, but what about the average Joe? Who is for the underdog in this world?

And yet here comes Nike, with two average people trying to reach for greatness in their own way. It’s a pleasantly surprising move coming from Nike who have a stable of the most pompous and most pampered athletes of our day. This is yet another move fron Nike, a non-sponsor, to hijack the Olympics. Since Nike has enough money to sponsor the games, I wonder if they are having more fun trying to steal them away without paying. It is fast becoming a lucrative hobby. It is amazing to see real people reaching and celebrating their own versions of greatness. These average people are far more inspirational than Tiger Woods or Lebron James.

This first Nike TV ad shows all the greatness going on around the world, creatively borrowing the word London, whether that’s in London Ohio or London Nigeria, London Field or on London Street. I love the end of the ad with the kid perched up in terror on the diving tower, afraid to jump. It’s a perfect metaphor for our own fears. And then he jumps. It’s the most basic of jumps, but the point is…he jumped. Maybe if we push ourselves, we can find our own version of greatness.

 

The next ad, features a 12-year old from London Ohio, filmed with one shot against a voice over. And yet it is extremely creative and inspiring. This is not a super human. This is what average looks like. Here’s a kid that’s 5 foot 3, 200 pounds, trying to get in shape. Not for the games of 2024, but just to get in shape. We can all relate to this kid. None of us are going to the games, but we can each push ourselves to get a bit better and find our own greatness.

 

Congrats Nike, you’ve done it again. This is the best return on no-investment I have seen.

 

If you are in the mood to see other great advertising, here’s a few other stories:

 

To see a training presentation on getting better Advertising: 

 

If you or team has any interest in a training program, please contact me at graham.robertson@beloved-brands.com

 

About Graham Robertson: I’m a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke. The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge. My promise to you is that I will get your brand and your team in a better position for future growth. To read more about Beloved Brands Inc., visit http://beloved-brands.com/inc/   or visit my Slideshare site at http://www.slideshare.net/GrahamRobertson/presentations where you can find numerous presentations on How to be a Great Brand Leader.  Feel free to add me on Linked In at http://www.linkedin.com/in/grahamrobertson1  or on follow me on Twitter at @GrayRobertson1

I run Brand Leader Training programs on this very subject as well as a variety of others that are all designed to make better Brand Leaders.  Click on any of the topics below:

8 Leadership Behaviors You Need to Nail to Be a Great Brand Leader

Brand LeadershipNo matter what stage you are in your marketing career, here are eight behaviours that may challenge you to be a great marketer.  Whether you’re in a junior or senior role, my challenge for you is to find more balances within your leadership style.  Avoid getting stuck into a rut by saying “this is how I do it, like me or hate me, but I can’t really change who I am”.   You have to be constantly changing and evolving.   Find your balance of strategy and execution, being analytical versus being creative.  Try to be both.  Bring in your instincts to your well thought plans and don’t always opt for the usual answers but sometimes choose the path that may feel a bit of riskier move.  Revel in ambiguity for a bit longer and see the answer comes to you.  Putting the consumer first allows you to meet their needs and find ways to create a tighter bond with them which will set you up to win in the market.  Listen first, talk second.  Leadership implies follower-ship and if you’re always talking first, I’d challenge you to look behind and see if anyone is following you.

The 8 Behaviors of a Great Brand Leader
  1. Be Consumer Focused:  Everything Starts and Ends With the Consumer in Mind.  Put yourself in the shoes of the consumer and think like them.  Steve Jobs said he never needed research, but he must have been amazing at listening, observing and anticipating how the consumer would react.  I’d still recommend you do research, but go beyond the statistics of the research and learn how your consumer thinks.  Whenever I go to focus groups, I watch their faces.  And when the research results come back you always have to ask “so now what do we do”.  The research helps you, but never gives you the exact answer.  Match up the needs of the consumer to your brand assets to figure out your ideal brand positioning.  The best marketers represent the consumer to the brand, NOT the brand to the consumer.  I always believe that consumers are selfish and deservedly so because they have money to spend.  As a consumer, I don’t care what you do until you care about what I need.  Focus on them, not on you.
  2. Follow Your Instincts:  Gut Feel of Marketing:  Listen to your inner thoughts, they are in there.   Too many times people fail because “they went along with it even though they didn’t like it”.  The problem is that sometimes your instincts are hidden away.  You get confused, you feel the pressure to get things done and you’ve got everyone telling you to go for it.  You get scared because you’re worried about getting promoted and want to do the ‘right thing’.  But your gut is telling you it’s just not right.  My rule is simple:  if you don’t love the work, how do you expect the consumer to love your brand.  The worst type of marketer is someone who says “I never liked the brief” or “I never liked the ad”.  If you blame your agency or team after the fact, I have a word for people like you:  “useless”.
  3. Revel in Ambiguity:  Be Patient with Ideas.  Never be afraid of an idea and never kill it quickly.  Watch the signals you send that may suck the creativity out of your team.   If you become too predictable to your team, then your work in the market will also become predictable.  Ambiguity and time pressure usually work against each other.  Don’t ever settle for “ok” just because of a deadline.  Always push for great.  What I have found is the longer I can stay comfortable in the “ambiguity zone” the better the ideas get whether it’s the time pressure that forces our thinking to be simpler or whether it’s the performance pressure forces us to push for our best idea, I always say, the longer I can hold my breath, the better the work gets.
  4. Be Organized:  You Run the Brand, Don’t Let the Brand Run You: Be thoroughly organized, well planned and know the pulse of your business.  Every six months, I would find a quiet time to answer five key questions that would help me stay aware: 1) Where are we? 2) Why are we here? 3) Where could we be?  4) How can we get there? and 5) What do we have to do to get started?   In an odd way, the more planning you do, the more agile you’ll be, because you’ll know when it’s ok to “go off plan”  Stay in Control:  Hit the Deadlines, don’t give the appearance that you’re not in control. We have enough to do, that things will just stockpile on each other.  Know Your Business and don’t get caught off-guard.  Make sure you are asking the questions and carrying forward the knowledge.  Enjoy doing the monthly report because it makes you the most knowledgeable about the brand.   Stay conceptual; avoid getting stuck in the pennies or decimals.Process should enable us, not hinder us:  A good process can force your thinking towards a solution.  If it restricts your thinking, it’s not a good process.  But if it means, you free up your time for strategic thinking, instead of format thinking, we’ll move much faster.
  5. Manage your Boss:  Be the Brand Leader not the Follower The more you keep your boss informed the more rope they may give you.   If they don’t know what you’re doing, they may clamp down and micro-manage you. . Ensure a policy of open communication with no surprises:  Make sure you keep your team informed and involved.  Keep senior management informed.  You must be the champion of the brand.  The best ideas are those that erupt out from the brand team–not from a top down perspective.  You have to be a self-starter that pushes your idea through the system, in the face of resistance or doubt.  And you will meet resistance from so many people in the system.  All the best work I ever did met a large degree of resistance.  You have to anticipate this and work through it.  One subtlety to ownership is your tone. When you don’t know something, speak in an “asking way” and openly seek out the wisdom and advice of your agency, your manager or your peers.  Put your ego aside and listen.  But equally, when you do know the answer, speak in a “telling way” that gets others to follow you, including senior management.
  6. Speed, Simplicity and Self Confidence:  a) Speed:  We don’t do things fast for the sake of it; we do things fast so we can take advantage of opportunities that have a window.  If you recognize an opportunity, realize that others are also recognizing the same opportunity.  So speed to market can enable you to win before they get there.  Also, doing things fast does not mean sloppy.  b) Simplicity: I’ve always said, “If you have a complex answer to something, odds are you are wrong”.  Keep it simple enough to explain, and so that the people who need to execute our ideas can really execute them.  c) Self Confidence:  As the brand leader, speak your mind.  After all, we are all just walking opinions.  Find a way within your leadership style to engage your team, agency or your boss in a debate to get to better answers.
  7. Actively Listen: As a brand leader, you should be constantly listening, not trying to be the smartest person in the room.  When you tell an agency or employee what to do, there is only one answer you’ll hear:  YES and the conversation is over.  But when you ask an agency or employee, you might hear YES, NO or MAYBE and the conversation is just beginning.   You’ll also find that by listening, you can learn from all the other disciplines–finance, sales, production, R&D and HR.
  8. Focus on the People and the Results will come: The formula is simple:  the better the people, the better the work and in turn the better the results.  You should have a regular review of the talent with your directors.  I’d encourage you to ensure there’s a systemic way to get feedback to everyone on the team, preferably on a quarterly basis.  Waiting for the annual review is way too late and almost negligent as a leader.  Your people have the potential to grow with feedback.   But without feedback, they’ll be confused and even frustrated.  You should invest in training and development.  Marketing Training is not just on the job, but also in the classroom to challenge their thinking and give them added skills to be better in their jobs.  Marketing fundamentals matter.  And the classic fundamentals are falling, whether it is strategic thinking, writing a brand plan, writing a creative brief or judging great advertising.  People are NOT getting the same development they did in prior generations.  Investing in training, not only makes them better, but it is also motivating for them to know that you are investing in them.  And that helps drive retention and commitment into producing great work and driving results.  Use every moment as a potential teaching moment for helping your team get better.

Everyone has a gap against one or more of these leadership areas.  No one is perfect.  The real question is what are you willing to do to counter that gap.  

To read more about how you can manage your career, follow the story below (which can be downloaded and printed)

 

Other Roles You May Be Interested In
  • Assistant Brand Manager:  It’s about doing; analyzing and sending signals you have leadership skills for the future.  It’s not an easy job and only 50% get promoted to Brand Manager.  To read a story on how to be successful as an ABM, click on the following hyper link:  How to be a Successful ABM and get Promoted
  • Marketing Director:  It’s more about managing and leading than it does about thinking and doing.  Your role is to set the standard and then hold everyone to that standard.  To be great, you need to motivate the greatness from your team and let your best players to do their absolute best.  Let your best people shine, grow and push you.  Follow this hyper link to read more:   How to be a Successful Marketing Director
  • VP Marketing or CMO:  It’s about leadership, vision and getting the most from people.  If you are good at it, you won’t need to do any marketing, other than challenging and guiding your people to do their best work. You have to deliver the results, and very few figure out the equation that the better the people means the better the work and in the end the better the results. Invest in training as a way to motivate your team and keep them engaged.  Use teaching moments to share your wisdom. Read the following article for how to be a success:  How to be a Successful VP of Marketing
Other Stories You Might Like
  1. How to Write a Creative Brief.  The creative brief really comes out of two sources, the brand positioning statement and the advertising strategy that should come from the brand plan.  To read how to write a Creative Brief, click on this hyperlink:  How to Write a Creative Brief
  2. How to Write a Brand Positioning Statement.  Before you even get into the creative brief, you should be looking at target, benefits and reason to believe.   To read how to write a Brand Positioning Statement, click on this hyperlink:  How to Write an Effective Brand Positioning Statement
  3. How to Write a Brand Plan:  The positioning statement helps frame what the brand is all about.  However, the brand plan starts to make choices on how you’re going to make the most of that promise.  Follow this hyperlink to read more on writing a Brand Plan:  How to Write a Brand Plan
  4. Turning Brand Love into Power and Profits:  The positioning statement sets up the promise that kick starts the connection between the brand and consumer.  There are four other factors that connect:  brand strategy, communication, innovation and experience.   The connectivity is a source of power that can be leveraged into deeper profitability.  To read more click on the hyper link:  Love = Power = Profits 

Brand LeadershipI run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

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To reach out directly, email me at graham.robertson@beloved-brands.com

About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected.

 

Why does Microsoft keep copying Apple?

Within the last 48 hours, I’ve now heard that Microsoft has launched a tablet and will open their first store outside the US, right here in Toronto. To me, both are direct and desperate copies of Apple.  And both are mistakes that won’t really help the brand garner any consumer love, but rather keeping it stuck at the “Like It” stage.

“It’s a nice reader, but there’s nothing on the iPad I look at and say, ‘Oh, I wish Microsoft had done it.’  “

Bill Gates, 26 months ago.

To put all my potential biases on the table, I have an iPhone, iPad and a Mac desk top, but I also have a PC, both desktop and an ultra book. So,I’d say I’m fairly balanced between Apple and PC.   But there are two major differences in how I feel about each:

  1. My PC is functionally efficient.  It’s smart, easy, just makes sense.  When I get emails from people using a PC, there’s no risk of conversion difficulties.  I prefer word to pages etc.  But, while I like my PC, I absolutely LOVE my i-stuff and get excited every time I use them.  And, I can’t wait for what’s next.
  2. In no way do I connect my PC to the Microsoft brand.  My PC is a Toshiba.  Microsoft might think they are the PC, and tried to convince us with those “I’m a PC” ads, but that did nothing for me.  The only moment I thought about Microsoft was the 12 minutes it took me to load Office and the 23 seconds it took me to file away the box.

Brand success comes when you find what the consumer wants, and then match it up against something different that you do better than anyone else.  What does this new tablet that is so different from what’s already in the market?  

For any brand, copying just makes you seem desperate, weak and uncertain of who you really are as a brand.  Here are the three ways that Microsoft has tried to copy Apple.

Copycat Mistake #1:  Getting into the Tablet Business Feels like Zune

Getting into hardware is a big gamble and not something that fits with Microsoft’s strengths.  To be a success, you either have to be better, different or cheaper and this feels like none of those.  Just like the Zune, it feels as though they are late and aren’t really offering anything that’s a game-changer to the category.  Like most categories at the stage where tablets are, until someone really shakes it up, the next few years are likely all about constant small innovation, new news each year with Apple leading the way on the high-end and Samsung’s cost innovation will likely squeeze Microsoft right out of the category.  The analysts are so excited by the launch that the MSFT stock price is down 1.3%.

Copycat Mistake #2:  Microsoft Stores Don’t Have the Drawing Power

Microsoft is launching a new store in Toronto, which will be their 12th store.  Everything in the Microsoft stores feel like a direct copy of the Apple store format.  Open concept and instead of a genius bar, they have technician helpers.   But the products in stores aren’t all Microsoft, but rather other PC brands like Toshiba, Dell or HP.  Doesn’t that really just make it another Best Buy?  For these stores succeed, they’ll have to come up with something different or they just won’t have the drawing power to generate enough sales to justify the store.  About five times this year, I’ve walked past an Apple store just before it was about to open and it had a line of about 10-15 people already waiting to get in.  Any time of the day, they draw a crowd.  That’s brand power. On the other hand, Microsoft has had to resort to free concert tickets to generate a line up for opening day.

Copycat #3:  I’m a PC was an Advertising Disaster

Some of the best advertising of the last decade was “I’m a Mac…and I’m a PC”  capturing our imagination with hundreds of clever spots.  At the early stages of that campaign, I was in a crowded bar with that constant hum of noise that a bar produces.  All of a sudden the place went silent.  All the patrons looked up at the TV for 29 seconds of an “I’m a Mac” and we all laughed and then carried on, back to the constant hum of bar noise.  That’s a powerful brand.  But Microsoft’s “I’m a PC” response was a disaster.  It felt desperate, contrived and just awkward.  Almost embarrassing.  These are just bad.

For all the power and the efforts over the last 30 years, Microsoft still feels like it’s stuck at the Liked stage, never achieving any real love.  At their height, they had a positional power of the early 1990s with a dominant Windows presence.  They destroyed every competitor in sight.  Poor Word Perfect and Lotus 1-2-3.  Even then, there was very little emotion between the brand and the consumer.  Instead, they exerted their monopolistic power, doing nothing for the consumer.

Beloved Brands would have died for what Microsoft had back in the 1990s.  They would have begun to listen to what consumers wanted and started to build their brand around the life of the consumer, being at the forefront of what the consumer wanted, giving it to them before they even knew they wanted it.  They would have found ways over the years to surprise and delight their consumer base with true innovation, style and design.  They would have shifted their focus towards creating a brand image with perceived quality that tugs at the heart instead of just relying on real quality that feeds the mind.  They would have put all their focus on the entire experience of the consumer, not just standing behind their better mousetrap and the monopoly of Intellectual Property.  Wait a second, this is starting to sound a lot like Apple.   If only Microsoft had copied the Apple strategy beneath the surface, instead of just trying to do the same tactics as Apple (a tablet, a store and a TV ad) then maybe they would have turned their positional power of the 1990s into a Beloved Brand.

For those who want to laugh, here’s the best of the “I’m a Mac” ads.

How to Be a Successful VP of Marketing

Quintessentially, rule #1 is you have to Make the Numbers. 

As the VP, your main role is to create demand for your brands.  What’s expected of you is to gain share and drive sales growth to help drive profit for the company.   The results come from making the right strategic choices, executing at a level beyond the competitors and motivating your team to do great work.  But how you do it, and the balances you place in key areas are choices you need to make.  Making the numbers gives you more freedom on how you wish to run things.  Without the numbers, the rest might not matter.

Here’s my Six points of advice on How to be Successful VP of Marketing. 

  1. While your people run the brands and the execution, you should run the P&L and essentially run all the marketing processes.  You have to run the P&L and make investment choices.  Bring an ROI and ROE (Return on Investment and Effort) mind set to those decisions.   These choices will be one of the essentials to making the numbers and gaining more freedom in how you do the job.  In terms of process, it’s always been my belief that great processes in place—brand planning, advertising, creative briefs—is not restrictive but rather provides the right freedom to your people.  I’d rather my people drive all their creative energy into great work that gets in the marketplace, not trying to figure out what slide looks really cool in the brand plan presentation.  I’ve worked as a Brand Manager in a marketing team without process and it was total chaos, not fun at all.

    Click on the plan above for How to Write a Brand Plan

  2. Focus on the People and the Results will come:  The formula is simple:  the better the people, the better the work and in turn the better the results.  You should have a regular review of the talent with your directors.  I’d encourage you to ensure there’s a systemic way to get feedback to everyone on the team, preferably on a quarterly basis.  Waiting for the annual review is way too late and almost negligent as a leader.  Your people have the potential to grow with feedback.   But without feedback, they’ll be confused and even frustrated.  You should invest in training and development.  Marketing Training is not just on the job, but also in the classroom to challenge their thinking and give them added skills to be better in their jobs.  Marketing fundamentals matter.  And the classic fundamentals are falling, whether it is strategic thinking, writing a brand plan, writing a creative brief or judging great advertising.  People are NOT getting the same development they did in prior generations.  Investing in training, not only makes them better, but it is also motivating for them to know that you are investing in them.  And that helps drive retention and commitment into producing great work and driving results.  To view examples of best in class Marketing training:  Beloved Brands Learning Sessions
  3. Be consistent:   People have to know how to act around you.  You have to set up an avenue where they are comfortable enough to approach you, and be able to communicate the good and bad.  A scary leader discourages people from sharing the bad results, leaving you in the dark.  On the other hand, open dialogue helps you be more knowledgeable of what’s really going on, so you can run the business.  Also, they have to be able to challenge you and push forward new thinking into the system.   This helps your brands to stay modern, push new ideas and connect with consumers.  If you push your ideas too far, you could be pushing ideas from a generation too late.  Be consistent in how you think, how you act in meetings and how you approve.  Inconsistent behaviour by a leader does not “keep them on their toes” and create an atmosphere of “creativity”.   It inhibits creativity, and creates tension that adds no value to the brands.  People forget that leadership assumes “followership” from your team.  Creating a good atmosphere on the team will make people want to go the extra mile for you.  Be a good listener and you’ll be surprised on what people tell you—how honest they’ll be, how much they’ll tell you.  Knowledge makes you a great leader, and it starts with listening.
  4. Let them own it and let them Shine:  Remember when you were a Brand Manager and the passion you put into that job—the greatness you sought–drove you even harder.  Now it’s time, for you to step back and let them have that same passion to do amazing work and drive the results.  It has to be about them, not you.  At the VP level, I used to walk into every meeting knowing that “I knew less about the issue on the table, than anyone in the room”.   I looked for ways to support and encourage great thinking, while challenging them to reach for even better.  It’s not easy to balance giving them to freedom and yet knowing when to step in and make a decision.  When I was a Brand Manager, my VP once said to me “every time I make a decision, I weaken myself”.  Honestly, I thought he was certifiably crazy, until I was in the VP role.  And then it made sense.  By making all the decisions, you bring yourself down a level or two and you take over their job.  They’ll start to look to you to make EVERY decision and that just makes you the “Super-Duper Brand Manager”.    Instead, knowing how to ask good questions of your team to challenge or push them into a certain direction without them knowing you’re pushing them is more enlightening than coming up with statements of direction.  But on the other hand, when they put their great work up for approval, and it’s fundamentally sound, approve it.  Don’t do the constant spin of pushing for better, because then you look indecisive.  For how those on your team can be better, view: How to be a Successful Marketing Director or How to be a Successful Brand Manager or How to be a Successful Assistant Brand Manager
  5. You are the Mayor of Marketing:  Bring a vision to the role.  I tried to use vision statements to rally the team, almost like campaign statements.  I used  “Everything starts and ends with the Consumer in Mind” to push my team to be more consumer focused.   And I used  “If we each get better, we all get better” to bring a re-commitment to training and development. Look at what needs fixing on your team, and create your own vision statements that relevant to your situation.  Bring a human side to the role.  Get up, walk around and engage with everyone on your team.  It will make someone’s day.  Your role is to motivate and encourage them to do great work.  Challenge them and recognize the great work.  It might be my own thing, but I never said “thank you” because I never thought they were doing it for me.  Instead I said “you should be proud” because I knew they were doing it for themselves.  Influence behind the scenes to help clear some of the roadblocks in the way of their success.  Know when you need to back them up, whether it’s an internal struggle they are having, selling the work into your boss or with a conflict with an agency they are struggling with.  
  6. It’s a rather lonely job:  I remember when I first took the job as VP, I found it surprisingly a bit lonely.  Everyone in marketing tries to be “on” whenever you are around.  And you don’t always experience the “real” side of the people on your team.  That’s ok.  Just be ready for it.  Also, the distance from your new peers (the head of sales, HR, operations or finance) is far greater than you’re used to.  And it might feel daunting at first.  Your peers expect you to run marketing and let them run their own functional area.  And the specific problems you face, they might not appreciate or even understand the subtleties of the role.   Your boss also gives you a lot of rope (good and bad) and there’s usually less coaching than you might be used to.  It’s important for you to have a good mentor or even an executive coach to give you someone to talk with that understands what you’re going through.

As you are coming up through the marketing roles, observe great leaders equally watch bad leaders.  I learned equally from watching both.  It will help frame how you will do the job.  Keep a checklist of “when I’m in the VP role”.   Bring those into the role, and look to improve upon what your predecessor left for you.  I was lucky in that my predecessor did a great job in turning around the business, giving me freedom to bring energy and passion into the role.

My last piece of advice for you is, Enjoy it.  Yes, it’s stressful.  You worked hard to get here.   Bring that enjoyment into the role.  If you love the work, it will be contagious and your people will feed off that passion and energy. They will be better for it.

After all, the better the people, the better the work, and  in turn the better the results.

To read how to run your career as well as those on your team read the following document.  Feel free to download and share with your team.

Other Roles You May Be Interested In
  • Assistant Brand Manager:  It’s about doing; analyzing and sending signals you have leadership skills for the future.  It’s not an easy job and only 50% get promoted to Brand Manager.  To read a story on how to be successful as an ABM, click on the following hyper link:  How to be a Successful ABM and get Promoted
  • Brand Manager:  It becomes about ownership and strategic thinking within your brand plan.  Most Brand Managers are honestly a disaster with their first direct report, and get better around the fifth report.  The good ones let the ABM do their job; the bad ones jump in too much, frustrated and impatient rather than acting as a teacher.  To read about being a successful Brand Manager, read:  How to be a Successful Brand Manager
  • Marketing Director:  It’s more about managing and leading than it does about thinking and doing.  Your role is to set the standard and then hold everyone to that standard.  To be great, you need to motivate the greatness from your team and let your best players to do their absolute best.  Let your best people shine, grow and push you.  Follow this hyper link to read more:   How to be a Successful Marketing Director
Other Stories You Might Like
  1. How to Write a Creative Brief.  The creative brief really comes out of two sources, the brand positioning statement and the advertising strategy that should come from the brand plan.  To read how to write a Creative Brief, click on this hyperlink:  How to Write a Creative Brief
  2. How to Write a Brand Positioning Statement.  Before you even get into the creative brief, you should be looking at target, benefits and reason to believe.   To read how to write a Brand Positioning Statement, click on this hyperlink:  How to Write an Effective Brand Positioning Statement
  3. Turning Brand Love into Power and Profits:  The positioning statement sets up the promise that kick starts the connection between the brand and consumer.  There are four other factors that connect:  brand strategy, communication, innovation and experience.   The connectivity is a source of power that can be leveraged into deeper profitability.  To read more click on the hyper link:  Love = Power = Profits 

Brand LeadershipI run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

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To reach out directly, email me at graham.robertson@beloved-brands.com

About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected.

 

How to write an Effective Creative Brief

BBI Learning LogoThe best Advertising is well planned, not some random creative thing that happens.  The value of a creative brief is focus!  Like a good positioning statement, you’re taking everything you know and everything you could possibly say, and starting to make choices on what will give you the greatest return on your media dollars. If you’re not making choices then you’re not making decisions.  

Unlike other creativity, advertising is “In the Box” creativity.  The best advertising creative people  are problem solvers, not blue sky thinkers.  Therefore, the role of the creative brief is to create the right box, enough room to move, but enough direction that defines the problem.

Advertising is a balance of freedom and control.  But, oddly enough, most Brand Managers allow too much FREEDOM on the strategy but want to exhibit CONTROL on the creative.  It should be the reverse.   Brand Managers should control the strategy not the execution.  Briefs with multiple objectives or many main benefits send the signal to agencies that you aren’t quite sure and want the agency to pick the strategy.  But a long list of mandatories sends the signal that even though we don’t know the strategy, we do think we know what we want the creative to look like.  This is where the marketer should get a bit more comfortable in dealing with ambiguity and allow some creativity to come about.

The agency should write the brief.  I’m not sure why this is so contentious–but it seems that half of brand people still want to write the brief.  Let it go!  You can still write an advertising strategy, but let the Agency Translate it into a brief, in their words and their format.   You can still debate every word for hours or even days to ensure that it aligns to your strategy.   But having them write it, allows the agency to own it and believe in it.  It also allows the account team to communicate with their creative teams–which is the main role of that brief.  Using the agency format makes it simpler for the creative teams.  This is the first step in giving the agency some freedom, while still maintaining control over the strategy.

The smaller the brief, the bigger the idea.  A good brief should be brief.  One page maximum.  I’m still in shock when I see briefs reaching 5 or 6 pages.  That’s not a brief, that’s a long!  Take the pen and start stroking out words, forcing yourself to start making decisions.  Avoid the “just in case” type of thinking.

The Brand Plan and Advertising Strategy

In the smallest of words, the brand plan should be focused

  • We have some long-term thoughts on where the brand can go (vision) and the special assignment to get us on our way.  (mission)  And help shape the things we want to achieve with our brand (objectives) To get started, the brand has different options (strategies) for how to get there (tactics)
  • We try to find a slice of the population (target) to get them to take an action (expected result) that makes our brand bigger.   We then find out what to say and how to talk to them to trigger that action (main message) We need to re-enforce why we can do it and others can’t (support)
  • We then create the most motivating stimulus (product, ad, promotion) to get them to take action and put it in part of their life where they are most likely to hear it and act on it (the medium

Within a good brand plan,you should have an advertising strategy that should answer the following six key questions.

  1. Who Do We want to sell to?  (target)
  2. What are we selling?  (benefit)
  3. Why should they believe us?  (RTB)
  4. What Do We want the Advertising to do?  (Strategy)
  5. What do Want people to do?  (Response)
  6. What do we want people to feel?   (Brand Equity)

For those looking for a basic creative brief format, the best I like includes something that outlines a) the long-term consistent brand essence and strategy b) consumer knowledge including target definition and insights and c) the core of the brief, outlining the problem to solve, focusing on stimulus and response.

Slide1

Most Brand Managers struggle with the target.   I once sat in a room where a brand manager had a target of 18 to 65, current customers, potential customers and employees.  Basically, everyone but prisoners and tourists.   While it’s tempting to sell to everyone, you should focus your resources on those most likely to buy, pays off.  Focus on those who may love you, not everyone who just might tolerate you.  Spreading your limited resources across an entire population is cost prohibitive.  While targeting everyone with a “just in case” attitude might make you feel safe at first, it’s actually less safe because you never get to see the full impact.  You should use consumer insights to bring the target to life.  The dictionary definition of the word Insight is “seeing below the surface”.   Too many people think data, trends and facts are insights.  However, these facts are merely on the surface—so they miss out on the depth. Insights can be sorted into three types: life Insights, brand insights and category insights.   You are really looking for these “aha” moments that brings the focus onto the consumer.

Brand Managers also struggle with the main message.   Sell the Solution, Not Just Your Product.  Keep in mind that “people don’t want to buy a quarter-inch drill, they want a quarter-inch hole!”   Agencies use so many tricks to get it down to the ONE THING.  And whatever works for them or you, the better.  If it’s a

postcard, a bumper sticker, “what would you say to get someone to marry you”….find your own way to think about one thing.  One of my favourites is the “SHOUT FROM THE MOUNTAIN”.  It forces you to want to scream just ONE THING about your brand—keep it simple.  Yelling just one word is so much easier than a 13 word sentence or even worse, a long list of 6 bullet points.  Another good exercise, once you are close on the brief is to challenge yourself to go through the brief one more time, and see if you can take out 5-15 words.  You’ll be surprised how much better it gets.  And lastly, I always have fun throwing three objects at people, starting one at a time and then all 3 at once.  It’s so much easier to catch one than all three.

To read about how to write a mini version of a brief follow this link.  How to Write a MINI BRIEF

The Smaller The Brief the Bigger the Ideas

To read more on Creative Briefs, follow this presentation

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  We believe the thinking that got you here, will not get you where you want to go.  grOur President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

 

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to run a workshop to find your brand positioning or ask how we can help train you to be a better brand leader.

How to Think Strategically

If you don’t know where you are going, you will wind up somewhere else.  Yogi Berra

Slide1After 20 years of managing marketing teams, I’ve seen hundreds if not thousands of marketers–some classically trained CPG and some with just good instincts.  While 100% of them would proclaim of themselves “I’m a strategic thinker”, in reality only about 15-20% were actually strategic.  Yet, even some of the best implementers I know still want to be strategic.  I don’t get it.  Why?  I want someone to just finally say “I’m a really good tactical thinker and not really that good at strategy”.   I have finally started to ask some of my friends who are great implementers:  “Why do you want to be strategic?”  I finally got an answer that made sense.  “Strategic people get paid more”.  

Are you sure you are Strategic?

To me, the difference between a strategic thinker and a non-strategic thinker is whether you see questions first or answers first.  Strategic Thinkers see “what if” questions before they see solutions.  They map out a range of decision trees that intersect and connect by imagining how events will play out.  They reflect and plan before they act.   They are thinkers and planning who can see connections.  Non Strategic Thinkers see answers before questions.   They get to answers quickly, and will get frustrated in the delays of thinking.   They think doing something is better  than doing nothing at all.   They opt for action over thinking.    They are impulsive and doers who see tasks.  They are frustrated by strategic thinkers.  Aren’t we all.

But to be a great marketer, you must be a bit of a chameleon.  While pure strategy people make great consultants, I wouldn’t want them running my brand.   They’d keep analyzing things to death, without ever taking action.  And while tactical people get stuff done, it might not be the stuff we need done.  I want someone running my brand who is both strategic and non-strategic, almost equally so.  You must be able to talk with both types, at one minute debating investment choices and then be at a voice recording deciding on option A or B.  You need to make tough choices but you also have to inspire all those non-strategic thinkers to be great on your brand instead of being great on someone else’s brand.

OK, then you can’t just one day wake up and be strategic.  You need more discipline in the way you think.  Here’s some thoughts on how to force yourself to be strategic.  Here’s HOW TO THINK MORE STRATEGICALLY.  

Focus, Early Win, Leverage, Gateway

So Let’s see if there is a model that can help people be better at strategy.  When I teach people this model, I tell them it will force them to structure their thinking at first, but then it should just start to flow easily.  It’s like driving a car in England, it feels different at first, but then natural very soon after.

A simple way is to break it down into the 4 elements of a good strategy: there is usually a good Focus of resources on what has the biggest potential return, an Early Win that allows you to confidently keep going, a Leverage point you can twist and turn and finally a Gateway to something even bigger.  Here’s how the 4 stages of thinking works:

  1. FOCUS all your energy to a particular strategic point or purpose.  Match up your brand assets to pressure points you can break through, maximizing your limited resources—either financial resources or effort.  Make tough choices and opt be loved by the few rather than tolerated by the many.
  2. You want that EARLY WIN, to kick-start of some momentum. Early Wins are about slicing off parts of the business or population where you can build further.  Without the early win, you’ll likely seek out some new strategy even a sub-optimal one.   Or someone in management will say “it’s not working”.  You don’t want either of those–so the early win helps keep people moving towards the big win.
  3. LEVERAGE everything to gain positional advantage or power that helps exert even greater pressure and gains the tipping point of the business that helps lead to something bigger.  This is where strategy provides that return–you get more than the effort you’re doing from it.
  4. Seeing beyond the early win, there has to be a GATEWAY point, which is the entrance or a means of access to something even bigger.   It could be getting to the masses, changing opinions or behaviours.  Return on Investment or Effort.
Looking at using “Focus, Early Win, Leverage, Gateway” in Real Situations

Lots of explanations on strategy use war analogies, so let’s look at D-Day and see how it matches up.  While Germany was fighting a war on two fronts (Russia and Britain), the Allied Forces planned D-Day for 2 years and joined in full force to focus all their attention on one beach, on one day. The surprise attack gave them an early win, and momentum which they could then leverage into a bigger victory then just one beach. Getting on mainland Europe gave the allied forces the gateway they needed to steamroll through on a town by town basis and defeat the Germans.   The allied forces had been on the defensive for years, but landing on D-Day gave them one victory and the tipping point to winning the war.  For those who struggle with focus, imagine that if the Allied Forces decided to place one soldier every 15 feet from Denmark all the way around Europe to Greece.   Would it have been successful?   Not a chance.

If you were to write the brand plan for D-Day, it might look like this:

  • Vision:  Win World War II
  • Goals:  Re-claim Europe, remove Hitler, minimize losses
  • Key Issue:  How do we turn the tide in the war effort in Europe?
  • Strategy:  Focused Pin Pointed Attack to gain a positional power on Continental Europe. 
  • Tactic:  D-Day, take all our troops and attack the Beaches of Normandy to get back on mainland Europe and battle Germany on an equal footing. 

While war analogies put some heightened sense of intelligence into marketing, let’s look at an example using Avril Lavigne and see if it still works.  If it does, then maybe it’s still a good model.   In 2005, Avril’s career was flat, a normal path for young musicians.  To kick off her album, she did a series of free mall concerts—and was criticized as desperate.  She was desperate and no one really understood the logic.  But think about it:  mall’s are exactly where her target (11-17 female) hangs out, allowing her to focus all her energy on her core target.  She attracted 5k screaming 13 year olds per mall—creating an early win among her most loyal of fans: those who loved and adored her.   She was able to leverage the good will and energy to get these loyal fans to go buy her album in the mall record stores which helped her album debut at #1 on the charts.  And everyone knows the charts are the gateway to the bigger mass audience–more radio play, more itunes downloads and more talk value. The comeback complete. Madonna has done the same strategy, except she seeded her songs into dance clubs for the last 20 years.

If you were to write the Avril Brand Plan, here’s how it might look;

  • Vision:  Recording Super Star
  • Goals:  New Album Sales, increase popularity, new recording contract
  • Key Issue:  How do we drive album sales for a slumping Avril? 
  • Strategy:  Reconnect with core teen fans to create momentum to trigger album sales
  • Tactic:  Free Mall tour to get most loyal fans to reconnect and buy the new album.

Avril Lavigne Wows Thousands At Free Indy Concert

INDIANAPOLIS  — Pop singer Avril Lavigne serenaded more than  2,000 fans during a free concert at a shopping mall.   “You guys are awesome,” the 19-year-old Lavigne told the  enthusiastic crowd Thursday at Glendale Mall.  Some people waited several hours to see the singer perform songs  from her upcoming CD and 2002 hits “Complicated” and “Sk8er  Boi.”   The half-hour acoustic concert was part of a 21-date “Live and  By Surprise Tour” promoting her new CD, “Under My Skin.”   People started lining up at the mall early in the afternoon for a chance to see Avril Lavigne up close and personal.

Starbucks experienced tremendous growth through the 80s and 90s, mainly because of the their coffee.  Starbucks quickly become a life ritual in the morning to wake you up. The focus shifted to build a broader portfolio of products around these two time slots.   The early win were a series of new products that made Starbucks seem big on innovation. Sandwiches, Wraps, pastries, cookies. All high quality. The leverage point was turning a coffee routine into a breakfast/lunch routine. The gateway is expanding the life ritual of Starbucks so that it’s now a broad-based place for breakfast and a light lunch, but still connected with coffee.  No longer are they just for coffee. Recently, Starbucks has been giving incentives through their “treat receipt” program to get people to come into the store after 2pm. 

If you were to write the Starbucks, here’s how it might look;

  • Vision:  Cherished meeting place for all your quick service food needs
  • Goals: Increase Same store sales, greater share of requirements from Starbucks loyalists
  • Key Issue:  How do we drive significant growth of same store sales?
  • Strategy:  Move Starbucks loyalists to lunch with an expanded lunch menu.
  • Tactic:  Light lunch menu, increase desert offerings.
Most Marketers Struggle with Strategic Thinking

However, even though all these marketers are saying they are strategic, strategy actually runs counter intuitive to many marketers.  You mean by focusing on something so small, I can get something big.  That makes no sense.  I better keep trying to do everything to everyone.  But that’s exactly how a fulcrum works to give you leverage.   Next time you’re taking off your tire on your car, try getting 6 really strong guys to lift your car or just get a tiny little car jack.  This is the same model for brand strategy.   Focus on your strengths, focus on those consumers who will most love you and focus on the one potential action point you can actually get them to do.

Many marketers always struggle with the idea of focus and always try to do it all.  And for everyone.   They worry they’ll pick a potential target too tight and alienate others, focus on one message and forget to tell all they know and miss a crucial fact or focus too tight on one part of the business and forget the others.  I saw a brief describe their target was “18-65, current customers, potential customers and employees”.  I said “all you’ve eliminated is prisoners and tourists.”  Slide1I get it that it can feel scary to focus.  But it should feel even more scary not focusing, just in case you’re wrong.  You always operate with limited resources no matter how big of a brand:  financial, people, partnering, time.  Trying to do everything spreads your limited resources and your message  so that everything you do is “ok” and nothing is “great”.   In a crowded and fast economy, “ok” never breaks through so you’ll never get the early win to gain that tipping point that opens up the gateway.  When you focus, three things happen: 1) you actually become very good at what you do 2) people perceive you to be very good at what you do since that is the only thing you do 3) you can defend the positioning territory

Many times, Marketers fall in love with the best ideas—not always the best strategies.  This is where they tactical and they end up chasing down a path with a hollow gateway.  It’s crucial you always start with the best strategies and then find the best ideas that fit with those strategies, not the other way around. What you need to do, is try to map out all the potential wins, try to understand what’s behind that win, and if there is something bigger then go for it, but if there isn’t, then you should reject this path.  There has to be a large gateway behind those cool ideas, so you love what the idea does more so than just loving the idea.

 
Strategic Thinking:  Focus, Early Win and Leverage should lead to a gateway to Something even Bigger

Do you want to be an amazing Brand Leader?  We can help you.

Read more on how to utilize our Brand Leadership Learning Center where you will receive training in all aspects of marketing whether that’s strategic thinking, brand plans, creative briefs, brand positioning, analytical skills or how to judge advertising.  We can customize a program that is right for you or your team.  We can work in person, over the phone or through Skype.  Ask us how we can help you. 

email-Logo copyABOUT BELOVED BRANDS INC.:  At Beloved Brands, we are only focused on making brands better and making brand leaders better.Our motivation is that we love knowing we were part of helping someone to unleash their full potential.  We promise to challenge you to Think Different.  gr bbi picWe believe the thinking that got you here, will not get you where you want to go.  Our President and Chief Marketing Officer, Graham Robertson is a brand leader at heart, who loves everything about brands.  He comes with 20 years of experience at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke, where he was always able to find and drive growth.  Graham has won numerous new product and advertising awards. Graham brings his experience to your table, strong on leadership and facilitation at very high levels and training of Brand Leaders around the world.  To reach out directly, email me at graham.robertson@beloved-brands.com or follow on Twitter @grayrobertson1

At Beloved Brands, we love to see Brand Leaders reach their full potential.  Here are the most popular article “How to” articles.  We can offer specific training programs dedicated to each topic.  Click on any of these most read articles:

Ask Beloved Brands to help train you to be a better brand leader.