How to Run a Brainstorm Session

“Creativity is intelligence having fun”  Albert Einstein

Brand LeadershipBrainstorming should be a Regular Part of running your Brand.

To stay in a healthy creative space, I would suggest that each brand team should be having some type of brainstorm (big or small) once a month.  You need a constant influx of ideas–promotions, advertising, social media, naming, new products, events, PR, saving money and of course as part of your brand planning,  They can be a quick 30 minutes as part of a weekly meeting just to get some quick ideas or a whole afternoon to solve a problem that’s been nagging at the group.   Or a team building offsite meeting that goes all day. 

There are advantages to having regular brainstorms:

  • Team will stay fresh and open.  Brand jobs can eat you up, forecasting, deadlines, reports can all make you stale.  Having regular intervals of ideation, helps to disrupt the work flow to motivate and engage the team.
  • Keeps the best ideas near the surface.  At the end of a good brainstorm, you have some great ideas that bubble up, not all of which you can immediately use.  These ideas tend to keep coming up, and that’s OK  Sometimes they are rejected because they are higher risk or resource dependent.  But after a few sessions of getting comfortable with these ideas, you might start to see new ways to make them do-able instead of seeing why they can’t happen.slide125
  • As the Leader of the team, it sends the message that while we are strategic, we win by being more creative, faster, and better on execution. It’s so easy to get stiffer as you move up the career ladder and be the one on the team finding fault with every idea.  Just because you are starting to know right from wrong, doesn’t mean you need to crush every idea.  Having the brainstorming forum allows the newly experienced brand people the chance to bring ideas forward and it sends the signal that you are an open leader and you value the opinions of your junior staff.
  • The process the team learns doing the brainstorms becomes part of their everyday job.   Even on small problems, they’ll come up with a list of possible solutions, use some criteria to judge, narrow down the list to the best idea, and then be prepared with their recommendation.  They’ll be able to show their leader they’ve looked at the issue from all sides, and considered other ideas.  Marketers that fixate on one solution to fix the problem tend to fail more than succeed.
The Warm Up

Every session should have a warm up, either 5 minutes or 15 minutes. It gets people out of the rut of the day-to-day, and opens up the brains.  imagesOne that I’ve used is this very simple innocent photo of the kids selling Lemonade and ask them to come up with as many ideas as they can to the question of “What ways can these two make more money?”.  I offer a reward of cookies to the team with the most ideas and to the best idea.   In 5 minutes, teams should be able to list 50 or 100 ideas.  Gets out of a lot of crap ideas but it gets rid of them rejecting ideas before saying them.   To get to 100, you have to listen to the group and build on someone’s idea.  Eliminate the “yeah but….”   I get them to circle the top 3 ideas for each group, which forces them to get used to making decisions.  One observation I’ll usually make is that the best ideas are usually found in the list beyond 20 or even beyond the 50 mark, emphasizing that you need 100 good ideas to get to 5 great ideas.

Draw out the rule that “AVOID THE YEAH BUT…” because we have a process for ideating and one for making decisions.  With a bunch of leaders in the room, normally you have to re-assure them that they should trust the process.  The alternative to the “yeah but” is building on the idea with “here’s a different take”.

The trick to a good brainstorm is very simple:   Diverge, Converge, Diverge Converge.
Diverge #1:

Divide the room up into groups of 5-7 people.   I prefer to assign one leader who will be writing the ideas, pushing the group for more, throwing in some ideas of their own. A great way for the leader is to say “here’s a crazy idea, who can build on this or make it better”.  But if you catch the leader stalling, debating the ideas, then you should push that leader.  At this stage you are pushing for quantity not quality.  If you have multiple groups in the room, do a rotation where the leader stays put and the group changes.  I like having stations, where each station has a unique problem to solve.

Converge #1:

There’s a few ways you can do this.

  • You can use voting dots where each person gets 5 or 10 dots and they can use them any way they want.  For random executional ideas, this is a great simple way.
  • If there is agreed upon criteria, you can do some type of scoring against each criteria.  High, medium, low.
  • USP 2.0If you are brainstorming product concepts or positioning statements, you might want to hold them up to the lens of how unique they are.
  • For things like naming, positioning or promotions, the leader can look at all the ideas and begin grouping them into themes.  They might start to discuss which themes seem to fit or are working the best, and use those themes for a second diverge.
  • For Tactics to an annual plan, you can use a very simple grid of Big vs Small and Easy vs Difficult.  In this case, you want to find ways to land in THE BIG EASY.  The reason you want easy is to ensure it has a good return on effort, believing effort and investment have a direct link.  

Slide1

Diverge #2

The second diverge is where the magic actually happens.  You’ve got the group in a good zone.   They have seen which ideas are meeting the criteria.  Take the list from Converge #1 and push it one more time.  Make it competitive among the groups, with a $25 prize, so that people will push even harder.  

  • If you narrowed it to themes, then take each theme and push for more and better ideas under each of the themes  
  • If you looked at concepts or tactics, then take the best 8-10 ideas and have groups work on them and flush them out fully with a written concept, and come back and present them to the group.  
  • If using the grid above, then take the ideas in the big/difficult and brainstorm ways to make it easier.   And if it’s small and easy, brainstorm ways to make it bigger.
Converge #2:  Decision Time

Once you’ve done the second diverge, you’ll be starting to see the ideas getting better and more focused.  Now comes decision time.  You can narrow down to a list of ideas to take forward into testing or discussion with senior management.  You can take them forward to cost out.  You can prioritize them based on a 12 or 24 month calendar.   You can vote using some of the techniques above using voting dots.  Or you can assign a panel of those who will vote.  But you want to walk away from the meeting with a decision.

Turn the Idea into a Project

Trust that the process gets you into the right zone and make these ideas now a project.Once you have a decision on the best ideas, you want to use the energy and momentum in the room to make the ideas  a reality:

  • assign an owner and support team
  • get them to agree upon goals, issues to resolve
  • get them to map out a timeline (milestones)
  • outline potential resource needs (budget, people, outside agencies)

Let Brainstorming bring an energy and passion into your work.

“Love what you do”  Steve Jobs

 

 

To read more about how the love for a brand creates more power and profits:

 
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  2. How to Write a Brand Plan:  The positioning statement helps frame what the brand is all about.  However, the brand plan starts to make choices on how you’re going to make the most of that promise.  Follow this hyperlink to read more on writing a Brand Plan:  How to Write a Brand Plan
  3. Turning Brand Love into Power and Profits:  The positioning statement sets up the promise that kick starts the connection between the brand and consumer.  There are four other factors that connect:  brand strategy, communication, innovation and experience.   The connectivity is a source of power that can be leveraged into deeper profitability.  To read more click on the hyper link:  Love = Power = Profits

 

Brand LeadershipI run the Brand Leader Learning Center,  with programs on a variety of topics that are all designed to make better Brand Leaders.  To read more on how the Learning Center can help you as a Brand Leader click here:   Brand Leadership Learning Center

 

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About Graham Robertson: The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand.   I only do two things:  1) Make Brands Better or 2) Make Brand Leaders Better.  I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth.  And I love to make Brand Leaders better by sharing my knowledge.  Im a marketer at heart, who loves everything about brands.  My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke.  My promise to you is that I will get your brand and your team in a better position for future growth. Add me on LinkedIn at http://www.linkedin.com/in/grahamrobertson1 so we can stay connected.

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Most Beloved Hockey Team Brand: The Toronto Maple Leafs

The Leafs are clearly the most Beloved Brand in Hockey.   While there are lots of great fans of great teams, the Leafs stand alone with insane fans about a bad hockey team.   The Leafs have not made the playoffs since 2004 and have not won a Stanley Cup since 1967, yet it has a following like no other hockey team.  Most of the other Beloved sports Teams, whether it’s the Yankees or Man U or the Montreal Canadiens all reward their fans constantly with victories.   It’s not very hard to be a fan of a team that has won 25 championships.   But with a few teams like the Leafs or the Chicago Cubs, it’s not easy being a fan.   Constant let down and heart break.   The connection to the Leafs is not a rational one, but rather an irrational choice–or as Hotspex would say “e” rational that talks to the EMOTIONAL connection.

It's a 40 year wait for Leaf seasons tickets. These end up in people's wills.

Let’s look at how the Leafs business model works.  1.  Getting tickets to a game is nearly impossible for the average fan.   They have strong luxury box sales and a strong base of seasons tickets.   Season Tickets are passed down to family members in wills.  At Pfizer, we put our name on the waiting list and they said it could be up to 40 years to get tickets.  If you do have tickets, you can easily scalp them for twice the value on game night.  2.  Every game is on TV, with strong ratings–a usual top 20 in the ratings for CBC’s Hockey Night in Canada on Saturday nights.  In fact, if CBC every lost HNIC, it’s possibly the end of the network.   The Leafs receive added earned media with 2 sports TV stations, 3 radio stations and 3 major Newspapers constantly covering every move the team makes.   3.  The team’s sponsorship drive is incredible–carrying an astounding 52 sponsors on it’s roster–including separating out the banking category into Core Banking, Wealth Banking, Credit Card banking, which allows them to get money from three separate banks.   4.  Merchandise sales are very strong.   The Leafs have just announced it was changing its third jersey to be a replica of the 1967 jersey.   Which means all those fans have to go out and drop another $129 on a new jersey.  This past year, the Leafs have added a sports bar to the ACC, just outside the arena that has hundreds of TVs and seating for two thousand people.   5.  Control of Costs works for the Leafs.  In the 90s, as the Canadian dollar slid, players started to demand being paid in US dollars.  Since that decision, the dollar has gone from 63 cents to parity and the Leafs bottom line has benefitted.   In terms of Brand as a Business System, the Leafs get it.   They derive all their value from their brand.

Leafs value continues to climb: In 2011, it's now up to $527Million.

If we look at the hockey results, the Leafs haven’t made the playoffs since 2004.   So let’s use 2004 and 2010 as the basis for comparison on numbers.   In those six years of hockey despair, overall revenue has gone up from $117million to $187million.  In the last year, with the world facing a global recession, following up on a 29th place finish in the standings, the Leafs revenue went up ELEVEN PERCENT!!!  And because of the player strike a few years ago, player costs have gone down from $69 million to $57million.   That’s a P&L the people of Price Waterhouse dream about.      The resulting brand value has seen the Leafs value go from $280million in 2004 up to $505 million in 2010–making it the #1 valued team in hockey.   Seven years of missing the playoffs and the value of the team has nearly doubled.

Compare the Leafs to the Red Wings, who use the slogan “HOCKEY TOWN”.   The Red Wings are clearly the best hockey team in the past decade, best win percentage, most playoff appearances, most Stanley Cups.   Let’s use 2004 and 2010 again.  In those six years, Detroit’s revenue has gone up from $97million to $117million, a gain of 20% while the Leafs revenue were up 60% over the same period.  Ticket sales are actually down at Joe Louis arena by about 10%.   While the Red Wings made back to back Stanley Cup finals, you could have actually gotten a ticket at face value the day before one of the games.     The value of Red Wings team has gone from $248million up to $315million, a solid gain of 27% in value but dwarfed in comparision to the Leafs 80% gain in value over the same period.

It's not easy being a Leaf Fan. Yet no one really stops being a Leaf fan.

Now, we must come to the question of why?   Are Leaf fans crazy?   I do remember a few years ago, on Trade Deadline day in late February, there was a quote from a fan who said “I can’t believe I took the day off from work to watch the Trade Deadline and my Leafs didn’t do anything”.   That’s borderline crazy.   The Leafs are the eternal underdog, where the pursuit of victory is greater than the victory itself.  But we might not ever find out.   I’ve resigned myself to the fact that the Leafs WILL NOT win a Stanley Cup in my lifetime.   And yet, I remain a fan.   If they ever do win the cup, I’m not sure if the team’s value will go up or even down from there.   Debate all you want, we may never find out.

Toronto likes to think of itself as the centre of the hockey universe.   Not even close.   Name me great hockey heroes from Toronto and the list is much shorter than that of Montreal.   In fact, on a per capita basis, Saskatchewan is the true centre of the hockey universe.  Most hockey superstars are from the remote locations like Perry Sound, Brantford or Flin Flon Manitoba.   Maybe Stamkos will be the one that breaks through the top 50 all time.   In the past 30 years, it sure hasn’t been the great players on the team.  The Leafs have only had two players, Gilmour and Sundin, that you could call superstars, and a handful of good players like Curtis Joseph, Borje Salming, Wendell Clarke or Rick Vaive.  But Toronto fans have made the most of average and have created mythical figures in Felix Potvin, Bryan McCabe or Mike Palmateer.  Not sure where Reimer will be on this list, but if you talk with a Leaf fan, they think of him in the same breath as Patrick Roy.

As we are on the cusp of a new season, Leaf fans are optimistic.   And ready for another Cup run.  There’s only one thing I know for certain and would actually bet on it.   The value of the Leafs will go up this year.   YEAH!!!