It is the idea that connects the Brand with consumers. Consumers connect to ideas more than just facts about your product. And under the Brand Idea are 5 sources of connectivity that help connect the brand with consumers and drive Brand Love, including the brand promise, the strategic choices you make, the brand’s ability to tell their story, the freshness of the product or service and the overall experience and impressions it leaves with you. Everyone wants to debate what makes a great brand–whether it’s the product, the advertising, the experience or through consumers. It is not just one or the other–it’s the collective connection of all these things that make a brand beloved.
The best Brand Ideas start with the conquering of the Enemy of your Consumers
As people start writing positioning statements, they normally start off with some feature oriented things they do better than others. And it normally just sounds like a category feature that everyone basically does. It’s like saying a car drives. You end up with boring, undifferentiated, features that you’ve said for years. Consumers don’t care about what you do until you begin caring about consumers need.
And when Brand Leaders feel stuck I like to ask them: “who is your consumer’s enemy?” Once you answer that, you’ll see the ideas get richer. Use the attack of the enemy to generate a bigger idea which then acts as a focal point to set up your brand promise. You will start to notice that the answers get better because you are connecting with your consumer because it helps solve something in their lives. You are now in the consumers shoes.
Here’s a few examples of how it might work:
- Apple: The enemy of most people who have ever turned on a computer is Frustration. Nothing ever seems to work and we end up overwhelmed and feeling incompetent. Along comes Apple who attacks Frustration by making everything so simple. Everything Apple does is about simplicity, not about technology. Apple makes me feel smarter. Apple makes it easy for anyone to download songs, edit photos or even just start using their computer on day 1, right out of the box. Taking that one step further, Apple’s brand promise is “we make it easier to love technology, so that you can experience the future.”
- Starbucks: Back in the 70’s, people loved taking a moment early in the morning to sit with their coffee and morning newspaper. Folgers made millions on the tagline “The Best Part of Waking Up is Folger’s in Your Cup”. Fast forward one generation and the new enemy is the insane hectic lives that we all live. We rush to get the kids off to school, rush to work, rush to grab a sandwich and work through lunch so we rush to every kid event that night and then slither into bed at 11:15 pm. Starbucks attacks that hectic life with and the big idea becomes a bit of “me time”. Starbucks has created a bit of an escape with a euro-flare, people who know your name, a drink customized to your own desires, a few indulgent treats and a nice leather chair to sit with your best friend. The Starbucks brand promise is “we give you a moment in your day where you can just escape and spoil yourself”
- Special K: For all of us who have gained a few pounds over the years, we keep going on diets and failing over again. It’s just too difficult for us to make such a life style change. Diets are just too hard. And we are left wearing our “fat pants”. The enemy is not being able to squeeze into your favorite pair of jeans anymore. Special K came along and created the 2-week challenge to attack the enemy, offering the easiest diet that anyone can do. Just replace two meals a day with Special K and you’ll be able to lose weight. It’s that easy. The brand promise is “With the Special K Challenge, it’s a diet so easy that anyone can drop a Jean size in two weeks.”
So who is your Consumer’s Enemy? And how do you turn the attack on that enemy into a Brand Idea?
Here’s a presentation on what makes a Beloved Brand:
To read and Article on How Brand Love creates Brand Power, follow this link: Brand Love
About Graham Robertson: I’m a marketer at heart, who loves everything about brands. My background includes 20 years of CPG marketing at companies such as Johnson and Johnson, Pfizer Consumer, General Mills and Coke. The reason why I started Beloved Brands Inc. is to help brands realize their full potential value by generating more love for the brand. I only do two things: 1) Make Brands Better or 2) Make Brand Leaders Better. I have a reputation as someone who can find growth where others can’t, whether that’s on a turnaround, re-positioning, new launch or a sustaining high growth. And I love to make Brand Leaders better by sharing my knowledge. My promise to you is that I will get your brand and your team in a better position for future growth. To read more about Beloved Brands Inc., visit http://beloved-brands.com/inc/ or visit my Slideshare site at http://www.slideshare.net/GrahamRobertson/presentations where you can find numerous presentations on How to be a Great Brand Leader. Feel free to add me on Linked In at http://www.linkedin.com/in/grahamrobertson1 or on follow me on Twitter at @GrayRobertson1